Manager KYC Quality Control Refresh Team

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution is looking for a Quality Control expert to manage the KYC Refresh team. This role will oversee teams in Toronto and London, driving process improvements, maintaining compliance with AML policies, and ensuring high standards of quality control. The ideal candidate has significant KYC QC experience and a strong background in regulatory requirements. This position offers professional development and the chance to work in a dynamic, collaborative environment.

Benefits

Competitive compensation

Flexible work/life balance options

Development opportunities through coaching

Qualifications

• KYC QC experience is preferred.
• Minimum 2 years of KYC/AML Capital Markets experience with a financial institution.
• In-depth knowledge of global Regulatory requirements.

Responsibilities

• Ensure KYC due diligence is collected prior to client relationship establishment.
• Approve Client Refresh requests ensuring compliance with AML Standards.
• Manage a team of QC analysts across various locations.
• Coordinate training to improve client lifecycle processes and quality.

Skills

Audit Reviews

Audits Compliance

Communication

Critical Thinking

Data Gathering Analysis

Financial Regulation

Internal Controls

Organizational Governance

Process Improvements

Quality Control (QC)

Quality Orientation

Time Management

Vendor Management

Education

BA/BS or equivalent

Tools

Fenergo

Goldtier

CDR expertise

Job description

Job Description

Global Know Your Customer (KYC) Refresh Team is seeking a highly talented Quality Control (QC) expert, specializing in domestic and international AML policies and KYC, to lead the RBC Capital Markets KYC Refresh QC function. In this role your primary responsibility will be Senior QC Manager with management responsibility of the regional Canada QC Refresh and London Team, tracking / driving process quality improvements, identifying control gaps and providing training and enhancing regulatory/ policy knowledge across the QC and Global Refresh team. In addition, this Senior Manager will lead and coordinate any regulatory and audit fieldwork and delivery of action plans related to any audit findings.

What will you do?

• To ensure that Know Your Client (KYC) due diligence and information is collected prior to establishing any client relationship in accordance to Anti-Money Laundering (AML) Compliance regulations and RBC policies.

• Responsible for approving Client Refresh requests and ensuring compliant with AML Standards and Policies

• Manage a team of QC analysts in the Toronto, Halifax and London Offices

• Management Oversight for Vendor QC resources

• Coordination and remediation of Quality Assurance monthly deficiencies

• Lead Coordinator for Audit review and Regulatory Inspections

• Lead by example, react flexibly to changing business needs and ensure that skill set can be transferred to support other teams

• Motivate individual and team performance to conduct accurate QC reviews of Global KYC Refresh cases for Capital Markets (CM), to increase throughput

• Regular Interaction with AML Global Compliance teams

• Maintain and build strong relationships with the Front Office and Global KYC Capital Markets stakeholders

• Coordinating training with KYC Refresh Analysts to drive process and quality improvements in the client lifecycle

• Enhance current KYC procedures to mitigate any regulatory breaches and ensure regulatory updates have been captured.

What do you need to succeed?

Must-Have:

• BA/BS or equivalent

• KYC QC experience is preferred.

• Minimum 2years of KYC/AML Capital Markets experience with a financial institution.

• In-depth knowledge of global Regulatory requirements

Nice-To-Have:

• Operations or Technology degree, background, or experience

• Familiarity with RBC organization, systems, and business.

• Fenergo, Goldtier or CDR expertise or advanced knowledge of CM trading & settlement applications

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

Job Skills

Audit Reviews, Audits Compliance, Communication, Critical Thinking, Data Gathering Analysis, Financial Regulation, Internal Controls, Organizational Governance, Process Improvements, Quality Control (QC), Quality Orientation, Time Management, Vendor Management

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-19

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.