Manager, IT Operations , Information Technology

Laurentian University/Université Laurentienne; Northeastern Ontario; Hybrid; CAD 90,000 - 113,000; Full time

Job summary

Laurentian University in Ontario seeks a Manager, IT Operations to lead planning, implementation and continuous operation of network, server and storage systems across on‑premises and cloud environments. You will oversee incident management and cybersecurity response while ensuring fiscal accountability for the department.

The role reports to the Director, Infrastructure and requires collaboration with academic and external partners.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Three to five years of relevant IT experience.
• One to three years of managerial experience.
• ITIL certification preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving, attention to detail and conflict resolution.
• Ability to manage multiple projects and prioritize effectively.
• Experience with budgeting and procurement in a university setting.
• Fluency in English and French is an asset.

Responsibilities

• Oversees planning, implementation and operation of on-premises and cloud infrastructure.
• Manages incident management framework and cybersecurity response protocols.
• Ensures 24/7 operation of IT services across campus and partner services.
• Leads budgeting, procurement, and alignment with strategic priorities.
• Drives strategic IT initiatives and technology solutions for research and academic needs.
• Mentors staff and fosters professional development within resources.

Skills

Communication skills

Problem solving

Time management

Analytical thinking

Critical thinking

Team collaboration

Bilingual (English/French)

Education

Bachelor's degree in Computer Science or related field

ITIL certification (preferred)

Job description

Manager, IT Operations , Information Technology

Position No.: JOBPOST-2026-001336

Salary: $ 90,389 - $ 112,681 per year

Reporting to the Director, Infrastructure, the Manager, IT Operations manages and coordinates the planning, implementation, and continuous operation of on-premises and cloud-based network, server, and storage systems. The incumbent oversees the incident management framework and cybersecurity response protocols to secure University data, while utilizing project management methodologies to ensure fiscal accountability for the departmental budget.

IT Infrastructure & Operations - 35%

• Oversees the planning, implementation, and management of highly available network, server, and storage infrastructure, including university cloud services.
• Ensures the continuous 24/7 operation of institutional Information Technology services for both on-premises and cloud-based delivery models.
• Manages the incident management framework and cyber security response protocols, in consultation with the management team, to ensure rapid resolution of operational issues for the university and its partners.
• Accountable for the reliability and security of infrastructure services, ensuring that after-hours and weekend coverage meets institutional service standards.
• Facilitates the deployment of creative technical solutions to resolve complex system issues across all university departments and partner organizations.

Strategic Planning & Initiatives - 20%

• Manages the research and evaluation of technology-based solutions in collaboration with the Director, Infrastructure Portfolio, to meet the evolving needs of the university.
• Oversees the development and implementation of technology-based solutions to support the needs of academic research, secure storage, and administrative functions across the University and its partners.
• Collaborates with the Director, IT Infrastructure to develop strategies, innovative architectures, business analysis, and case development to solve existing and future service requirements.
• Proposes and aligns departmental improvement projects with the University’s Strategic Plan, monitoring progress to ensure successful outcomes and goal achievement.
• Facilitates the integration of technology solutions that support specialized sectors, including health services and external partner requirements.

Customer & Stakeholder Relations - 20%

• Negotiates binding Service Level Agreements (SLA) and contracts to meet and exceed requirements while ensuring overall University and partner client satisfaction.
• Oversees the ongoing evaluation of service quality and client satisfaction, utilizing trouble ticket system data and feedback metrics to drive continuous improvement.
• Facilitates collaborative partnerships with internal and external stakeholders, community groups, and organizations to align university program objectives and foster partnerships across the continuum of service delivery.
• Represents the department on various institutional committees and working groups, providing technical expertise to support cross-functional decision-making.
• Ensures the seamless integration of services across the university and its partners to foster a unified and high-quality user experience.

Budget Development & Management - 15%

• Reviews and revises departmental policies and procedures to ensure the effective and consistent delivery of institutional Information Technology services.
• Manages the development and proposal of the annual operating budget, ensuring alignment with institutional capital allocations and equipment life cycles.
• Oversees the application of project management methodologies to short-term and long-term university initiatives to ensure fiscal and technical accountability.
• Negotiates with external vendors and contractors to secure infrastructure products and services that are economically feasible and technologically sound for the university.
• Ensures that all procurement and resource allocation activities comply with university financial regulations and strategic priorities.

Training & Professional Development - 10%

• Leads and coaches staff in the development and monitoring of quality and improvement initiatives to enhance institutional service delivery.
• Fosters the professional development of the team by identifying and providing opportunities for learning and growth within budgeted university resources.
• Manages staff performance and engagement to ensure departmental goals are met in alignment with university core values.
• Promotes a culture of continuous learning and innovation within the Information Technology team to support evolving institutional technical needs.

Other Duties

• Performs other duties within the professional scope and skill level of the position, in full compliance with applicable legislation, university policies, and collective agreements.

Qualifications

• Bachelor’s degree in Computer Science or other Information Technology or in a related field.
• Three(3) to five (5) years of relevant experience.
• One(1) to three(3) years of managerial experience.
• Information Technology Infrastructure Library (ITIL) certification is preferred.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving, attention to detail, and conflict resolution skills.
• Excellent organizational and time management skills; ability to meet deadlines.
• Excellent analytical and critical thinking skills.
• Proven ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
• Proven ability to work independently with minimal supervision, take initiative, and collaborate effectively within a team environment.
• Knowledge of the collective bargaining process and experience working with collective agreements / unionized environment.
• Expertise in all aspects of the employee lifecycle, from recruitment and onboarding to performance management and professional development.
• Proficiency in budgeting and financial management within a university framework.
• Experience in identifying and mitigating financial and operational risks to ensure institutional stability.
• Demonstrated ability to create, manage, and report on departmental budgets, including forecasting future financial needs and resource allocation.
• Knowledge of best practices for securing a large-scale network, protecting sensitive data (e.g., student records, research data, financial information), and responding to security incidents.
• Proven ability to manage and maintain servers and operating systems to ensure stable, secure, and high-performing environments for various university services.
• Understanding of the unique requirements for IT systems that support academic functions (e.g., learning platforms, research computing) and administrative operations (e.g., admissions, HR, finance).
• Experience in managing and integrating cloud-based services and infrastructure to support university-wide operations and remote learning.
• Ability to work fluently, verbal and written, in both official languages, French and English is required.
• Ability to work fluently (verbal and written) in both official languages, French and English, is an asset.

***We are aware that some applicants are experiencing difficulty using our careers portal. Should you complete an application through our online form and receive an error, please submit your application to [e-mail]***

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.

At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery.

Laurentian University is an inclusive and welcoming community committed to employment equity. Applications are encouraged from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. Laurentian University’s bilingualism policy provides a provision regarding the language requirement for persons self-identifying as First Nations, Métis or Inuit.

Laurentian University is committed to providing an inclusive and barrier-free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Please contact Human Resources for more information ([e-mail]).