Manager, IT Infrastructure and Security

Beyonics; Alberta; On-site; CAD 100,000 - 130,000; Full time

Job summary

A technology solutions provider is seeking an IT Manager to oversee infrastructure and security systems. The role requires a leader with 10+ years in IT management, particularly in manufacturing. Responsibilities include ensuring compliance with standards, managing IT projects, and leading a team of IT professionals. Experience with network management, cybersecurity frameworks, and vendor relations is essential for success in this role.

Qualifications

• 10+ years of experience in managing IT infrastructure and security.
• 5+ years in a managerial role within a manufacturing organization.
• Expertise in network and server management including virtualization.

Responsibilities

• Oversee design and deployment of IT infrastructure.
• Develop comprehensive IT security policies and protocols.
• Manage and improve service desk operations.

Skills

Leadership

Interpersonal skills

Network management

Cloud platforms

Cybersecurity frameworks

Incident response

Vendor management

Project management

Education

Bachelor’s degree in computer science or related field

Tools

Aruba

Fortinet

Job description

Summary

The IT Manager – Infrastructure & Security is responsible for overseeing the Group-wide IT Infrastructure and Cybersecurity systems across all operational sites. This role ensures the design, implementation, and maintenance of robust, scalable, and secure IT infrastructure to support business operations, with a strong focus on manufacturing environments. The manager will also ensure strategic alignment with business objectives, adherence to compliance standards such as ISO 27001, and the delivery of secure, high-performing IT services.

The role requires a proactive leader who can manage and mentor a team of IT professionals, work independently and collaboratively, and perform effectively under pressure to meet critical deadlines and operational demands.

Responsibilities

Infrastructure Management

• Oversee the design, deployment, and maintenance of IT infrastructure including servers, networks, storage systems, and cloud services.
• Ensure high availability, scalability, and performance of IT systems across both IT and OT environments.
• Maintain robust disaster recovery and backup strategies.
• Monitor infrastructure health and proactively address potential issues.

IT Security Management

• Develop, implement, and maintain comprehensive IT security policies, protocols, and procedures in alignment with ISO 27001 and other relevant standards.
• Monitor and respond to security incidents, vulnerabilities, and threats.
• Conduct regular security audits, risk assessments, and compliance reviews.
• Stay current with emerging cybersecurity trends and technologies.

Service Desk Management

• Lead and manage the service desk team to ensure timely and effective resolution of user support requests and incidents.
• Monitor and analyze service desk performance metrics to identify trends and areas for improvement.
• Drive continuous improvement in user experience and support processes.

Project Management & Coordination

• Lead and coordinate IT infrastructure and security-related projects from planning to execution.
• Define project scope, timelines, and deliverables in collaboration with stakeholders.
• Track progress, manage risks, and ensure timely delivery of projects within budget.
• Facilitate communication between IT teams, vendors, and business units to ensure alignment and transparency.

Leadership

• Lead, mentor, and develop a team of IT professionals, fostering a culture of accountability and continuous learning.
• Collaborate with cross-functional teams to ensure IT systems support business objectives.
• Develop and manage the IT infrastructure and security budget, ensuring cost-effective solutions.
• Prepare and present reports on infrastructure performance, security posture, service desk metrics, and project status to senior management.

Vendor Management

• Manage relationships with external vendors and service providers.
• Negotiate contracts, service level agreements (SLAs), and ensure delivery of high-quality products and services.
• Evaluate vendor performance and ensure alignment with organizational goals.

Qualification

• Bachelor’s degree in computer science, Information Technology, or a related field.

Requirements

• Minimum of 10 years of experience in managing Global or Regional IT infrastructure, security, and service desk, with at least 5 years in a managerial role in a Manufacturing organization.
• Self-motivated, resourceful, and able to work independently in high-pressure environments.
• Excellent interpersonal and communication skills, with a collaborative approach to team leadership and cross-functional coordination.
• Deep expertise in network and server management, including virtualization and cloud platforms.
• Successfully deployed and managed hybrid cloud environments, optimizing cost and performance across multiple sites.
• Hands-on experience with Aruba and Fortinet network solutions, ensuring secure and resilient connectivity.
• Proficient in cybersecurity frameworks, including ISO 27001 implementation and audit readiness.
• Skilled in threat detection, prevention, and incident response, leveraging SIEM, NDR platforms
• Implemented endpoint protection and EDR solutions, enhancing security posture across manufacturing endpoints.
• Managed regional service desk operations, improving SLA adherence and user satisfaction through optimized ticketing workflows and performance metrics.
• Familiar with ITIL practices and continuous improvement methodologies to enhance service delivery.
• Designed and maintained backup and disaster recovery strategies using cloud back-up solutions, ensuring minimal downtime and data integrity.
• Experienced in budget planning, vendor management, and IT governance aligned with manufacturing business priorities.