Manager, IT Asset Management

Restaurant Brands International Inc; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading global restaurant company is seeking an IT Asset Manager based in Toronto. The role involves managing the lifecycle of IT assets and optimizing asset management processes using ServiceNow. Ideal candidates will have over 5 years of experience in IT Asset Management and a relevant bachelor’s degree. This is an in-office position requiring strong analytical and communication skills.

Benefits

Comprehensive global paid parental leave program

Free telemedicine

Mental wellness support

Qualifications

• 5+ years of IT Asset Management experience, preferably in an enterprise environment.
• 4 years using ServiceNow, preferably in an enterprise environment.
• ITIL Foundation Certification required.

Responsibilities

• Own and manage the lifecycle of all IT assets.
• Maintain asset data integrity in ServiceNow ITAM.
• Design and implement automated workflows in ServiceNow.

Skills

IT Asset Management experience

ServiceNow experience

Analytical skills

Communication skills

Ability to work independently

Knowledge of software licensing models

Education

Bachelor’s degree in Computer Science or related field

ITIL Foundation Certification

Tools

ServiceNow

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of buildingthe most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly$45 billionin annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Are you passionate about driving visibility, control, and optimization of IT assets? As RBI’s IT Asset Manager, you will own and optimize the end-to-end lifecycle of all IT assets across the enterprise. You’ll use your expertise in ServiceNow IT Asset Management (ITAM) and cross-functional knowledge to ensure RBI’s asset portfolio is well‑managed, compliant, and value‑driven. This is a strategic, high‑impact role focused on governance, process improvement, and operational excellence in a fast‑paced global environment.

This position is based at our Toronto, ON office and is in the office 5 days a week.

Role & Responsibilities

• Own and manage the lifecycle of all IT assets (hardware and software), from procurement through retirement
• Maintain and enhance asset data integrity and configuration in ServiceNow ITAM
• Lead the development and execution of asset tracking policies, inventory audits, and compliance initiatives
• Design and implement automated workflows and reports in ServiceNow
• Collaborate with IT Procurement and Finance to support budget forecasting and cost optimization
• Manage vendor relationships and support software license audits and renewals
• Work closely with the Configuration Management Database (CMDB) team to ensure alignment
• Report on KPIs and trends in asset utilization, compliance, and cost efficiency
• Identify and implement continuous process improvements in asset management workflows

Qualifications & Skills

• 5+ years of IT Asset Management experience, preferably in an enterprise environment
• 4 years using ServiceNow, preferably in an enterprise environment
• Bachelor’s degree or equivalent mix of education and experience in Computer Science, Information Systems, Business Administration, or related field
• ITIL Foundation Certification required
• ServiceNow ITAM or System Administrator certification is a strong plus
• Experience managing audits and asset reconciliations
• Understanding of network and infrastructure components a plus
• Experience working in global organizations is desirable
• Ability to work independently and manage multiple priorities
• Strong analytical skills and attention to detail
• Clear, concise communication with both technical and non‑technical stakeholders
• Ability to translate business requirements into asset strategy
• Experience with enterprise IT environments and change control
• Knowledge of software licensing models, compliance, and audits
• Experience implementing or refining asset management processes and automation
• Comfort working with cross‑functional teams : IT Ops, Procurement, Finance, and Security
• Ability to analyze data and present asset performance metrics and trends to leadership

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.