Manager, Investigations & Intelligence (Global Fulfillment)

lululemon; Canada; Presencial; CAD 159.000 - 209.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus program

Extended health and dental benefits

Paid time off

Retirement plan matching

Development courses

Descripción de la vacante

lululemon is seeking a Manager, Internal Investigations within the Global Fulfillment Asset Protection & Safety team to lead day-to-day workplace investigations across distribution centres and supervise investigators, ensuring objective, policy-driven case handling.

You will partner with People & Culture, Operations, Legal and AP&S leaders to mitigate risk, analyze trends, and drive improvements while maintaining confidentiality and professional standards.

Formación

• 5-8+ years in asset protection or investigations or related fields.
• Advanced interviewing and investigative skills.
• Strong analytical and critical thinking with ability to assess evidence and identify root causes.
• Excellent written communication and documentation skills.
• Strong stakeholder management across Operations, People & Culture, Legal and leadership.
• Confidentiality and sound judgment in sensitive situations.
• Experience with case management systems and investigative technologies.

Responsabilidades

• Lead and coach a team of Internal Investigators, providing guidance on practices and case management.
• Oversee intake, prioritization, assignment, and resolution of workplace investigations (theft, misconduct, harassment, safety, fraud).
• Escalation point for complex, high-risk investigations requiring oversight.
• Ensure investigations are objective, professional, and compliant with policies and legal requirements.
• Review findings and documentation for quality, accuracy, and defensibility.
• Partner with leaders to support risk mitigation and appropriate outcomes.
• Identify trends and root causes; recommend controls and loss-reduction measures.
• Support emergency response and significant employee relations matters.
• Maintain case metrics, timelines, and reporting; drive process improvements.
• Assist investigator training and development; liaise with external partners as needed.

Conocimientos

Investigations

Leadership

Interviewing

Analytical thinking

Stakeholder management

Communication

Confidentiality

Crisis management

Herramientas

Case management systems

Investigative software

Descripción del empleo

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an integrated approach to safety, security, investigations, intelligence, and operational risk, we support safe, compliant, and resilient environments while fostering a culture grounded in safety, integrity, and accountability.

core responsibilities

Within Global Fulfillment Asset Protection & Safety, Investigations & Intelligence, the Manager, Internal Investigations leads the day-to-day execution of workplace investigations across assigned distribution centres. This role oversees investigators, provides guidance on complex and sensitive cases, ensures consistent investigative practices, and partners with People & Culture, Operations, Legal, and AP&S leadership to mitigate risk and support a safe, respectful, and secure workplace. Through effective case management, coaching, trend analysis, and stakeholder partnership, this role strengthens investigative capability and supports the protection of people, assets, and operations.

• Lead, coach, and develop a team of Internal Investigators, providing guidance, feedback, and support on investigative practices, documentation standards, and case management.
• Oversee the intake, prioritization, assignment, and resolution of workplace investigations involving theft, misconduct, policy violations, harassment, workplace violence, safety incidents, fraud, and other security-related matters.
• Act as an escalation point for complex, high-risk, sensitive, or cross-functional investigations requiring advanced investigative oversight and stakeholder management.
• Ensure investigations are conducted objectively, professionally, consistently, and in accordance with company policies, legal requirements, and procedural standards.
• Review investigative findings, reports, evidence, and documentation to ensure quality, accuracy, completeness, and defensibility.
• Partner with People & Culture, Operations, Legal, Safety, and AP&S leaders to support appropriate investigation outcomes and risk mitigation strategies.
• Identify investigation trends, recurring risks, and root causes, providing recommendations to improve controls, reduce loss, strengthen workplace safety, and minimize misconduct.
• Support emergency response, critical incidents, workplace violence concerns, and significant employee relations matters as required.
• Maintain oversight of case metrics, workload distribution, investigation timelines, and reporting to ensure service levels and operational expectations are met.
• Drive continuous improvement of investigative processes, tools, training, and team capabilities to strengthen investigative effectiveness across the network.
• Support investigator training and development, including interviewing techniques, evidence handling, documentation standards, and legal compliance requirements.
• Foster productive relationships with law enforcement and external partners when required to support investigations and incident response activities.

qualifications

• 5-8+ years of experience in Asset Protection, investigations, workplace investigations, law enforcement, employee relations investigations, corporate security, or related fields.
• Experience leading, coaching, or developing investigators, analysts, Asset Protection professionals, or similar teams.
• Demonstrated experience managing complex workplace investigations involving theft, misconduct, harassment, fraud, safety incidents, and policy violations.
• Advanced interviewing and investigative skills, including witness, subject, and complainant interviews.
• Strong analytical and critical thinking skills with the ability to assess evidence, identify trends, and determine root causes.
• Excellent written communication skills, with experience reviewing and approving investigative reports and case documentation.
• Strong stakeholder management skills with experience partnering across Operations, People & Culture, Legal, Safety, and leadership teams.
• Demonstrated ability to maintain confidentiality and exercise sound judgment in highly sensitive situations.
• Strong conflict resolution, de-escalation, and crisis management capabilities.
• Experience utilizing case management systems, reporting tools, and investigative technologies.
• Wicklander-Zulawski (WZ), CFI, LPC, CPP, or similar investigative certification is considered an asset.
• Experience in retail, distribution, logistics, fulfillment, or multi-site operational environments preferred.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in the United States is required for this role.

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from$112,000 - $147,000annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as in-person under our SSC Workplace Policy:

• In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at [e-mail] . In your email, please include the position title, the location of the position and the nature of your request.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.