Manager, Integrated Care & Experience

Durham Community Health Centre; Pickering; Sur place; CAD 89 000 - 97 000; Plein temps

Résumé du poste

Durham Community Health Centre is seeking a Manager, Integrated Care & Experience to lead and coordinate an integrated care model across programs. You will report to the VP, IC & E and work with managers to optimize team-based care and ensure high-quality, client-centered services across the continuum of care.

The role requires partnership with HR, strong communication, and program development experience. Located at Oshawa/ Pickering with flexibility to work across DCHC sites.

Qualifications

• Undergraduate degree in health care, social services, public health, or a related field (Master's degree an asset).
• Excellent communication, leadership, and organizational skills.
• Demonstrated experience in integrated care delivery, primary care, mental health, or wellness programs.
• Strong knowledge of population health, health equity, and social determinants of health frameworks.
• Experience with leading interprofessional teams in matrixed, cross-functional environments.

Responsabilités

• Leadership and Management: Support implementation of strategic and operational plans.
• Supervise interprofessional staff and promote collaboration, accountability, inclusion, and innovation.
• Participate in budget planning and monitor program performance against targets.
• Champion quality improvement and change management initiatives across programs.
• Support recruitment, onboarding, performance reviews, and staff development with HR and VP, IC & E.
• Integrated Programs & Services: Ensure seamless integration of clinical, wellness, and health education services.
• Foster internal referrals and collaboration across teams to support coordinated, client-centered care.
• Monitor program performance and prepare KPI reports with opportunities for improvement.
• Promote interprofessional collaboration and best practices in care delivery, including virtual and in-person services.

Connaissances

Leadership

Communication

Organizational skills

Formation

Undergraduate degree in health care, social services, public health, or related field

Description du poste

Position Title

Manager, Integrated Care & Experience

Employment Status

Permanent, Full Time

Position Status

Non-Bargaining Unit Vacancy

Job Posting Deadline for Internal Candidates

August 5, 2026, at 5:00pm

Salary Range

$88,600 - $97,000 commensurate on skills and experience and plus Group Benefits & HOOPP

Hours of Work

35 Hours/week (with flexibility to cover some evenings and weekends to accommodate program support)

Position Reports to

Vice President, Integrated Care and Experience (IC&E)

Primary work location

Oshawa and Pickering, with flexibility to work at other DCHC sites as required. (Rotation across all DCHC sites is expected).

Organization

Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now

This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview

The Manager, Integrated Care & Experience is part of the management team responsible for delivering DCHC's integrated model of care across programs and services. Reporting to the Vice President, Integrated Care & Experience (VP, IC & E), the Manager collaborates closely with other managers to support program integration, optimize team-based care, and ensure strong performance outcomes aligned with DCHC's strategic priorities. This role oversees interprofessional staff teams and ensures that clients receive high-quality, coordinated services across the continuum of care. The position provides leadership over defined program areas while contributing to cross-organizational collaboration and operational excellence within the Integrated Care & Experience department.

Key Responsibilities

Leadership and Management: Support the implementation of strategic and operational plans aligned with DCHC's Theory of Change and strategic priorities

Supervise interprofessional staff and promote a culture of collaboration, accountability, inclusion, and innovation

Participate in budget planning and monitor program performance against financial and operational targets

Champion quality improvement and change management initiatives across assigned programs

Support recruitment, onboarding, performance reviews, and staff development in partnership with HR and VP, IC & E

Integrated Programs & Services: Ensure the seamless integration of clinical, wellness, and health education services within assigned teams

Foster internal referrals and collaboration across teams to support coordinated, client-centered care

Monitor program performance and prepare reports on key performance indicators, identifying opportunities for improvement

Promote interprofessional collaboration and best practices in care delivery, including virtual and in-person services

Ensure compliance with DCHC standards, funder requirements, and relevant legislative and regulatory frameworks

Partnerships and Community Engagement: Develop and maintain positive relationships with community members, local service providers, and system partners

Participate in community-based planning tables, sector initiatives, and cross-organizational collaborations as needed

Support engagement activities that centre community voice in program planning and service design

Qualifications & Experience

Undergraduate degree in health care, social services, public health, or a related field (Master's degree an asset)

Minimum 5 years in community-based health or social service organizations, including supervisory or management roles

Demonstrated experience in integrated care delivery, primary care, mental health, or wellness programs

Strong knowledge of population health, health equity, and social determinants of health frameworks

Proven experience managing interprofessional teams and working in matrixed, cross-functional environments

Excellent communication, leadership, and organizational skills

Experience with quality improvement tools and performance frameworks (e.g. Qu