Manager Insights and Reporting

Mackenzie Investments; Toronto; Hybrid; CAD 73,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation & recognition

Health and dental coverage

Retirement savings programs

Work life balance with wellness days

Hybrid & flex work arrangements

Job summary

Mackenzie Investments is seeking a knowledgeable Knowledge Management professional to design, implement, and continuously improve the Operations content management and AI search platforms. You will translate business requirements into platform solutions, support deployments, manage content lifecycle workflows, and deliver engagement and performance reporting.

In this role you will advance our knowledge strategy, enhance search relevance, drive data-driven insights, and foster knowledge sharing

Qualifications

• Bachelor's degree in information technology, knowledge management, data analytics or a related field.
• Five or more years of CMS experience, including publishing workflows and governance.
• Experience with AI-powered search, including Coveo configuration, relevance tuning, integrations, APIs, analytics and machine learning models.
• Proficiency in Power BI, web publishing standards and common web technologies.
• Understanding machine learning and natural language processing for search and content personalization.
• Strong analytical skills in content performance and user behavior analysis.
• Strong communication skills, including translating technical concepts into user-friendly content.
• Salesforce integration experience is an asset.

Responsibilities

• Maintain and optimize Coveo and CMS platforms for reliable performance.
• Tune relevance, optimize query pipelines and configure metadata to improve search results.
• Support AI search and CMS releases, integrations and feature improvements across content lifecycles.
• Develop Power BI dashboards and share insights on search performance and content engagement.
• Collaborate with business partners, developers and product owners to enhance content and platform outcomes.
• Deliver training and user support for CMS and AI search platforms to enable self-service insights.
• Document Coveo configurations, CMS workflows and deployment processes.
• Ensure compliance with security, privacy and regulatory standards.

Skills

Coveo configuration

Power BI

CMS management

AI search

Content governance

Data analytics

Education

Bachelor's degree in information technology or related field

Tools

SharePoint

Job description

Job Description

Referral Level: Level 1

Mackenzie Investments

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately$310billionin assetsas of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.

At Mackenzie Investments You Can Build Your Career with Confidence.We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment.Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!Our Values: Be better;we strive for improvement in everything we do.Be accountable;we foster clarity and are empowered to act responsibly.Be a team;we are united to drive collective impact to achieve our goals.

Department Overview

As part of Operations Support Services within Enterprise Operations Enablement, the Knowledge Management (KM) team serves as a Centre of Excellence (CoE) for content management. It supports IGM Operations and collaborates with other divisions to establish best practices and governance frameworks for knowledge and content management.

The KM domain is becoming increasingly sophisticated, driven by evolving AI capabilities and advancements in content management platforms. These technologies support all phases of content governance, including curation, editing, approval and monitoring, while enhancing functionality and strategy.

Position Overview

The successful candidate will support the design, implementation and continuous improvement of the Operations content management and AI search platforms. This role is responsible for translating business requirements into platform solutions, supporting deployment and release activities, managing content lifecycle workflows, and delivering engagement and performance reporting.

The successful candidate will play a key role in advancing our knowledge and content management strategy by enhancing search relevance, enabling data-driven insights, driving platform adoption, and fostering a culture of knowledge sharing.

Responsibilities

Search Engine (Coveo) and Content Management System (CMS – SharePoint) Management

• Maintenance: Monitor, troubleshoot and enhance Coveo and CMS platforms to ensure reliable performance.
• Improvement: Improve search and content platforms through relevance tuning, query pipeline optimization and metadata configuration.
• Release implementation: Support delivery of AI search and CMS releases, integrations and feature improvements that support the content lifecycle.
• Data analysis and reporting: Develop Power BI dashboards and distribute insights reporting on search performance, content engagement and user behaviour to guide improvements.
• Collaboration: Work with business partners, developers and product owners to improve content, search and platform outcomes.
• Training and support: Deliver training and user support for the CMS and AI search platforms, ensuring teams can efficiently gain insights to manage their knowledge assets.
• Documentation: Maintain detailed documentation of Coveo configurations, CMS workflows, deployment processes and best practices.
• Compliance and security: Ensure adherence to security protocols, privacy requirements, and regulatory standards.

Consultation Expertise

• Provide business guidance on knowledge management, AI-powered search and CMS strategy.
• Represent KM on cross-functional committees and working groups to offer insight on content engagement, AI search and platform strategies.
• Lead KM initiatives that capture tacit knowledge and promote enterprise knowledge sharing.

Qualifications

• Bachelor’s degree in information technology, knowledge management, data analytics or a related field.
• Five or more years of CMS experience, including publishing workflows and governance.
• Experience with AI-powered search, including Coveo configuration, relevance tuning, integrations, APIs, analytics and machine learning models.
• Proficiency in Power BI, web publishing standards and common web technologies.
• Understanding machine learning and natural language processing for search and content personalization.
• Strong analytical skills in content performance and user behavior analysis.
• Strong communication skills, including translating technical concepts into user-friendly content.
• Salesforce integration experience is an asset.

The expected annual base salary range for this role is $73,000 - $95,000, which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.

Benefits

• COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.

• EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.

• RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan

• WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.

• INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by September 8 2026.