Manager Infrastructure TI

Arobas Personnel; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A technology recruitment firm in Montreal is seeking a Manager of Infrastructure TI to oversee technology operations. The ideal candidate has over 10 years of experience in IT infrastructure and proven leadership skills. You will be responsible for managing a technical team, ensuring compliance, and developing IT strategies. This role offers a hybrid work model and excellent career development opportunities.

Benefits

100% employer-paid group insurance

Employer-contributed retirement plan

Tuition assistance program

Free parking

On-site cafeteria

Paid holiday between Christmas and New Year’s

Qualifications

• 10+ years of experience in IT infrastructure, including 3 years in IT customer support.
• Strong technical skills across servers, networks, storage, virtualization.
• ITIL certification is an asset.

Responsibilities

• Manage the company's entire technology infrastructure.
• Lead and support a technical team for user support and maintenance.
• Contribute to the development of the IT three-year roadmap.

Skills

IT infrastructure management

Technical team leadership

Customer service orientation

Strong communication skills

Compliance knowledge (ITAR, DFARS, CMMC)

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Jira

Microsoft Office (Excel, Word, PowerPoint)

Job description

Arobas Personnel is looking a Manager Infrastructure TI for a permanent role with one of its clients located in Montreal (Ville Saint-Laurent).

* 4 days/week in the office *

Reporting to the CIO, you will be responsible for managing the company's entire technology infrastructure—from data centers and servers to network equipment, end-user devices, and support services. You will oversee day-to-day operations, lead technology transformation projects, and ensure a high level of service, security, and compliance across the board.

Key Responsibilities:

Leadership & Team Management

• Lead and support a technical team in charge of user support, system maintenance, and solution deployment.
• Oversee ITSM processes (incident management, change management, etc.) and ensure adherence to established service levels.

Operations & Infrastructure

• Develop and enforce policies and procedures related to support, security, and incident management.
• Plan and coordinate system updates, hardware replacements, installations, and configurations.
• Monitor Service Desk performance, analyze data, identify recurring issues, and recommend continuous improvement strategies.
• Keep technical documentation and inventories up to date.

Strategy & Collaboration

• Contribute to the development of the IT three-year roadmap and participate in budgeting activities.
• Collaborate with other IT departments to enhance services and actively support assigned projects.
• Conduct technology watch to stay current with emerging trends and best practices.

Ideal Profile:

• Bachelor’s degree in Computer Science or DEC with equivalent relevant experience.
• 10+ years of experience in IT infrastructure, including at least 3 years in IT customer support.
• Proven experience managing technical teams.
• Strong technical skills across servers, networks, storage, virtualization, operating systems (Windows, Linux, Unix), VMware environments, SAN, etc.
• Solid grasp of ITSM processes and experience with ticketing tools (Jira is a plus).
• Familiarity with compliance frameworks such as ITAR, DFARS, CMMC (NIST SP800-171) (an asset).
• Strong customer service orientation, autonomy, attention to detail, and ability to work under pressure.
• Excellent communication skills in both French and English, written and spoken.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.).
• ITIL certification is an asset.

Why this role is made for you:

• Be part of the exciting aerospace industry.
• Join a human-scale team within a world-class organization.
• Enjoy a stimulating, multidisciplinary environment that encourages innovation.
• Benefit from excellent career development opportunities.
• Work with a management team that prioritizes employee growth and engagement.

Perks and Benefits:

• 100% employer-paid group insurance.
• Employer-contributed retirement plan.
• Tuition assistance program.
• Free parking and on-site EV charging stations.
• On-site cafeteria.
• Paid holiday between Christmas and New Year’s.
• A variety of social and team-building activities.