Manager I

Prospect Human Services; Edmonton; On-site; CAD 70,000; Full time

Job summary

A not-for-profit organization is seeking a Manager I – Employment Retention Specialist to lead a team in Edmonton. The successful candidate will manage program operations, supervise staff, and support program initiatives to maximize outcomes. Required qualifications include post-secondary education in a relevant field and 5+ years of experience in community services. This is a full-time contract role offering a competitive salary of $70,000.

Qualifications

• 5+ years of related professional experience preferably in community services, social enterprise or administrative operations.
• Some leadership or supervisory experience preferred including direct responsibility for staff guidance and coaching.
• Proficiency with standard business software and adaptability to learn new systems.

Responsibilities

• Manage day-to-day direction of Direct Services staff and assist with program planning.
• Provide direct supervision to a small team offering coaching and mentorship.
• Approve routine program related expenses and track expenditures.

Skills

Emotional intelligence

Conflict resolution

Time management

Organizational skills

Leadership

Education

Post-secondary education in Social Sciences, Human Services, Business or related field

Tools

MS Office Suite

CRM or database platforms (e.g., Mobius, Salesforce)

Job description

Position: Manager I – Employment Retention Specialist (ERS) Team

Location: Calgary or Edmonton

Type: Full Time Contract – 6 months

Starting Salary: $70,000

Closing Date: November 14 2025

What will you do

Reporting to the Manager III the Manager I handles day‑to‑day direction of Direct Services staff and assists with planning coordination and support of Prospects programming and resources. This may include training of new staff, handling staff schedules, mentoring and coaching and working with the Manager III on more complex human resources or programming issues. The Manager I assists in administering the program including setting goals and providing delivery of program initiatives to maximize outcome achievement.

Program Oversight

• Leads a small program contributes to a larger program or oversees a defined functional area.
• Manages daily delivery of program or functional activities ensuring alignment with contracts organizational standards and Prospects mission.
• Supports development of work plans monitors progress and adjusts operations to meet goals.
• Monitors day‑to‑day activities to identify issues service gaps or workflow challenges escalating complex matters to more senior leadership as appropriate.
• Maintains records and reporting in compliance with confidentiality and privacy legislation.
• Contributes to funding reports proposals or functional documentation with oversight from more senior leadership.
• Keeps current with labour market trends best practices and relevant tools to guide staff effectively.

Leadership & Team Supervision

• Provides direct supervision to a small team offering coaching guidance and mentorship.
• Leads team meetings provides consultation on program or functional work and fosters ongoing staff development.
• Participates in recruitment onboarding and performance review processes in collaboration with a more senior manager.
• Addresses minor performance concerns and escalates complex or persistent issues to more senior leadership or HR.
• Models leadership behaviors aligned with Prospects values of inclusivity equity and client‑centered service.

Financial & Operational Administration

• Approves routine program or function‑related expenses within delegated authority.
• Tracks expenditures and raises concerns about budget variances with their Manager or Senior Manager.
• Supports payroll‑related administration including attendance and Paid Time Off (PTO) tracking.
• Contributes to internal and external reporting requirements.

Stakeholder Engagement & Representation

• Acts as a secondary contact for funders or functional stakeholders contributing to reports or communications under the oversight of more senior leadership.
• Supports maintaining community or employer relationships and representing the program or functional area at events as required.
• Assists in developing employer or functional partnerships in collaboration with more senior leadership.

What does it take to do this job

• Post‑secondary education in Social Sciences Human Services Business or a related field or equivalent combination of education and experience.
• 35 years of related professional experience preferably in community services social enterprise or administrative operations.
• Some leadership or supervisory experience preferred including direct responsibility for staff guidance coaching or team coordination.
• Proficiency with standard business software (e.g. MS Office Suite) and adaptability to learn new reporting or database systems.
• Experience with data management and reporting using CRM or database platforms (e.g. Mobius Salesforce) is an asset.
• Foundational understanding of program delivery practices employer engagement strategies or administrative operations depending on functional assignment.
• Awareness of budgeting principles and funder requirements; ability to support budget tracking and reporting with guidance from senior leaders.
• Demonstrated emotional intelligence with the ability to listen actively respond with empathy and foster a respectful supportive team environment.
• Skilled in applying conflict resolution approaches to maintain team cohesion and resolve challenges constructively.
• Strong time management and organizational skills with the ability to balance multiple priorities in a fast‑paced environment.
• Models professional presence in internal and external interactions representing the team and organization positively.
• Commitment to advancing equity diversity inclusion and accessibility (EDIA) in leadership and service delivery.

Further Notes

• Travel is required for this role throughout Alberta. A valid drivers license is required.
• The successful candidate must pass a Criminal Record Check
• All employees must be flexible to work from the office as well as from home based on the program needs

Break Barriers. Employ Change.

Prospect helps people get jobs. Were a not‑for‑profit and registered charity so while the bottom line cant be ignored its not our priority. Albertans are. We welcome anyone who is looking for a better life through employment regardless of barriers. We’re creative and resourceful. Our methods include art and the great Alberta outdoors. We help young and old people changing industries recent immigrants veterans people with disabilities and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you read on!

Prospect Brand Pillars

• Enthusiastic Prospect approaches every opportunity with enthusiasm. We drive change with energy optimism and commitment. Anyone who walks through our doors can feel the positive energy.
• Professional In every facet of our work our actions show a commitment to professional management and service delivery. Prospect is accountable ethical and honest.
• Innovative Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking why not aids progress. Solutions are created when we think beyond traditional boundaries.
• Inclusive Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair healthy and high‑performing environment where everyone is respected encouraged and motivated and their contributions help Prospect attain its goals.
• Collaborative Prospect seeks different perspectives. All parties must be engaged including for‑profit not‑for‑profit funders and government. Only by understanding all points of view can we create inclusive workplaces.