manager, hotel front desk

Alberni Valley Employment Centre; Port Alberni; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local hospitality firm in Port Alberni is seeking a dedicated individual for a permanent position. The role involves supervising staff, addressing customer concerns, and developing operational policies. Candidates should have a high school graduation certificate and some relevant experience. The job offers 30 to 35 hours per week, primarily in English.

Qualifications

• 7 months to less than 1 year of experience in a similar role.
• Valid driver's licence is required.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Supervise staff and conduct performance reviews.
• Implement marketing activities and prepare marketing plans.
• Address customers' complaints or concerns.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Education

Secondary (high) school graduation certificate

Tools

MS Word

Central reservation system (CRS)

MS Excel

MS Office

MS Outlook

MS Windows

Job description

Education : Secondary (high) school graduation certificate

Experience : 7 months to less than 1 year

Tasks

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Develop and implement business plans
• Establish work schedules
• Organize and maintain inventory

Supervision

• 3-4 people

Computer and technology knowledge

• MS Word
• Central reservation system (CRS)
• MS Excel
• MS Office
• MS Outlook
• MS Windows

Transportation / travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Work Term : Permanent
• Work Language : English
• Hours : 30 to 35 hours per week