Manager, Global Telecom Analysis Operations

Zeitview (formerly DroneBase); Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading intelligent aerial imaging firm in Toronto is seeking a Telecom Analysis Operations Manager to oversee the telecom pipeline and manage a remote team across the Philippines and India. The ideal candidate will have over 3 years of experience in operations management and strong leadership skills. This role offers competitive benefits, including unlimited PTO and 100% paid medical insurance.

Benefits

Choice of medical insurance plans

100% paid dental and vision insurance

Unlimited PTO

Equity stock incentive program

Flexible work-from-home environment

Diverse and inclusive culture

Qualifications

• 3+ years experience in operations or project management.
• 2-3 years experience in team leadership and performance management.
• Strong independent work and prioritization skills.

Responsibilities

• Manage the telecom pipeline and track client risks.
• Review and present pipeline metrics in meetings.
• Directly manage team-level resources including training.

Skills

Operations management

Team leadership

Strong communication skills

Data-driven decision making

Remote coordination

Knowledge of UAV operations

Job description

About Us

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. Take a look at our latest achievements here!

About the Role

As the Telecom Analysis Operations Manager you will be responsible for the telecom pipeline, reporting to the Director of Analysis Operations. You will also directly manage the full team based in the Philippines and India.

Responsibilities

• Manage the overall pipeline of sites in the telecom pipeline
• Track risks to client timelines, revenue delivery and address and escalate risks
• Review pipeline metrics, identify key findings and actions in collaboration with other responsible team members and representatives from other teams, present results in relevant weekly meetings. Help to identify and strategize objectives, analyze and present OKRs for this area of the global business.
• Address client requests (prioritization, timing requests, etc), manage pipeline of ad-hoc client requests
• Manage team-level resourcing, including training and staffing, with support
• Direct management of Telecom Lead Analyst (regional manager in APAC)
• Assist in meeting client needs by ensuring high quality analysis, monitoring quality metrics and taking appropriate actions, collaborating with flight and analysis teams

Qualifications

• 3+ years experience in operations or equivalent field (eg. complex project management), including shown ability to own and action metric results and improvements
• 2-3 years of experience leading a team, including task assignment and performance management
• (preferred) 1-3 years of experience working within the telecom field
• Strong communication skills, able to communicate clearly with team members, upward management, and customers
• Proven ability to drive results based on metric performance, relying on data to propose and implement operational improvements in complex operational systems
• Strong independent work skills, including ability to prioritize among competing requests and knowledge of when to problem solve independently or escalate
• Able to work remotely and coordinate effectively with a fully remote workforce
• Excellent English written and verbal communication skills
• Interested in technology and the drone space. Any type of drone experience or knowledge of UAV operations and regulations is a plus!

What’s Included

• Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen!
• Your choice of multiple medical insurance plans, including one that covers 100% of the premium for yourself and your dependents
• 100% paid dental and vision insurance
• Unlimited PTO: We mean it when we say we prioritize work-life balance and mental health. Just be sure to share pictures of your vacation when you return!
• Equity: Stock incentive program
• Work-from-home environment: flexibility for employees should be the norm for companies
• Autonomy and upward mobility
• Diverse, equitable, and inclusive culture: a place where your voice matters

Zeitview is proud to be an equal opportunity employer. At Zeitview, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that includes age, color, sex, disability, national origin, race, religion or veteran status, that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation.

We also provide reasonable accommodation for qualified individuals with disabilities and for seriously held religious beliefs in accordance with applicable law.