Manager General Operations, Hub Control Centre

Air Canada; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading airline company seeks a committed and experienced Manager Operations - Station Operations Control to guide operational needs effectively. The successful candidate will lead diverse teams, maintain communication, and ensure safety standards in a fast-paced environment. A bachelor's degree is preferred, along with excellent communication, leadership, and problem-solving skills. This full-time position is based in Toronto, Canada, and is crucial for enhancing operational efficiency in the aviation industry.

Qualifications

• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Recognized ability to work under pressure, handle stressful situations and maintain flexibility.

Responsibilities

• Action and maintain communications with key internal and external interfaces.
• Analyze trends and statistics for performance efficiencies.
• Drive accountability for revenue enhancement and cost containment.

Skills

Excellent verbal and written communication skills

Strong leadership and negotiation skills

Excellent problem-solving skills

Ability to work long and irregular hours

Strong commitment to teamwork

Good conflict resolution skills

Ability to work under pressure

Education

Bachelor’s degree or academic equivalent

Tools

Personal computer skills

Job description

Manager Operations - Station Operations Control

Join to apply for the Manager Operations - Station Operations Control role at Air Canada. Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This position reports directly to the Duty Manager, Hub Control Centre and develops and implements the strategic and mid‑term tactical plan for the operational needs of this functional area. The Manager Operations provides guidance to all departments and ensures the required resources, equipment and facilities necessary to achieve operational targets and measures are in place.

Responsibilities

• To action and maintain multi‑level and multi‑directional communications with key internal and external interfaces and ensure total product delivery.
• Proactively maintain an awareness of developing operating constraints to ensure the best station plan or solution is delivered.
• Ensure that valid day‑of‑flight opportunities, constraints and recovery options are identified by all branches and that the customer impact and down‑line implications are considered in the decision‑making process.
• Act as a change facilitator for process and procedural improvement.
• Ensure safety standards are consistently maintained.
• Implement and direct the strategic vision to drive improved station results.
• Ensure the alignment of corporate and station goals.
• Provide the necessary resources, tools, daily gating plans and communication strategies to optimize station performance.
• Communicate goals, objectives, expectations and performance targets.
• Build high‑performing teams which communicate effectively within cross‑functional areas.
• Support and recognize team and individual success.
• Be proactive in supporting succession planning and management development.
• Promote and manage a corporate culture of accountability and ownership.
• Participate in the development and enhancement of corporate and station initiatives.
• Foster an effective business relationship with external providers.
• Liaise with SOC and demonstrate efficient resolution of scheduling issues.
• Analyze trends and statistics for performance efficiencies and effectiveness.
• Drive accountability for revenue enhancement and cost containment.
• Be recognized as a role model for leadership excellence.
• Act as Duty Manager, Hub Control Centre during absences and vacation relief.

Qualifications

• Excellent verbal and written communication skills.
• Strong leadership and negotiation skills.
• Excellent problem‑solving skills.
• Ability to work long and irregular hours.
• Strong commitment to teamwork.
• Must demonstrate solid operational background.
• Good conflict resolution skills.
• Recognized ability to work under pressure, handle stressful situations and maintain flexibility.
• Personal computer skills is an asset.
• Completion of a Bachelor’s degree or academic equivalent is an asset.
• Demonstrate punctuality and dependability to support overall team success in a fast‑paced environment.

Conditions of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made. Candidates are responsible for seeking any required work permits, visas or other authorizations.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal‑opportunity employer, we welcome applications from everyone and strive to build a diverse workforce that reflects the diversity of our customers and communities.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industry

Airlines and Aviation