Manager Front End

Sobeys; Kamloops; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian grocery retailer is seeking a Manager Front End to oversee store operations and enhance customer engagement. This role involves coaching staff, managing budgets, and ensuring adherence to safety regulations. The ideal candidate has at least 18 months of retail experience, strong communication skills, and proficiency in Microsoft Office. This position offers competitive compensation and opportunities for professional development in a dynamic work environment.

Qualifications

• Minimum 18 months of retail store experience, front-end department experience preferred.
• Experience reading and analyzing financial reports.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Coach and develop department staff to foster customer loyalty.
• Manage budgets, labour costs, and inventory control.
• Ensure adherence to company policies and regulatory requirements.

Skills

Retail store experience

Communication skills

Budget management

Customer service

Proficiency in Microsoft Office Suite

Education

High School Diploma

Job description

Job Title: Manager Front End (R)

Requisition ID: 193600

Career Group: Store Management

Job Category: Retail - Administration

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: British Columbia

City: Kamloops

Location: 9651 Kamloops FreshCo

Postal Code: V2C 4A6

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Looking for an exciting and fulfilling place to work? You’ve come to the right place!

We love working with ambitious people who love food as much as we do. Whether it's your first job or you’re ready for a new challenge, we have a career to fit your life.

Launched in 2010, FreshCo’s commitment to delivering top quality products with lower prices and superior service to customers makes FreshCo stores a great place to work. Today, FreshCo and its franchise partners proudly operate 142 stores across Alberta, Ontario, Manitoba, Saskatchewan, and British Columbia.

Ready to Make an impact?

The Front End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.

People Leadership

• Create a coaching and development culture for all store employees that embraces a passion for food
• Demonstrate outstanding leadership while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by employees
• Ensure that Occupational Health & Safety, Food Safety, and other regulatory requirements and procedures are implemented and maintained
• Maintain a thorough understanding of all relevant company programs and attend training as required

Financial

• Balance cash office according to company policies and procedures
• Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control

Personal/ Professional Development

• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies

Employee Engagement

• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities.

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required

What you have to offer:

• Minimum 18 months of retail store experience, front-end department experience preferred
• High School Diploma
• Full knowledge of total store and department operations
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
• Proficiency in Microsoft Office Suite
• Above average communication skills (oral and written)
• Ability to work independently in a fast-paced environment

FreshCo and its franchise partners offer teammates competitive compensation packages that will vary by role, location and store ownership. The salary range for this position is $20.40 - $26.49 per hour. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.

Please note: successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.