Manager, Fraud Risk Management (5573)

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 97,000 - 137,000; Full time

Job summary

The Toronto-Dominion Bank in Toronto, Ontario, is seeking an experienced Manager, External Fraud Risk within Enterprise Fraud Risk Management. The role provides independent second-line oversight across the bank, partnering with business segments, ORM teams, and Compliance to assess and mitigate external fraud risk.

You will lead risk analyses, contribute to fraud policy development, monitor KRIs and RCAs, and advise executive governance forums.

Qualifications

• 7+ years of experience in fraud risk management, operational risk, or related discipline.
• Strong knowledge of external fraud risks, fraud controls, and industry practices.
• Experience applying risk management frameworks, RCSAs, and KRIs.
• Ability to influence stakeholders and work in a highly matrixed environment.

Responsibilities

• Assess external fraud risk exposure and challenge First Line risk decisions.
• Provide second-line oversight of identification, assessment, mitigation, monitoring, and reporting of external fraud risks.
• Assess design and effectiveness of fraud prevention, detection, authentication, interdiction, investigation, and recovery controls.
• Analyze fraud losses, alerts, and trends to identify material gaps and remediation needs.
• Support development and governance of the Enterprise External Fraud Risk Policy and related standards.
• Collaborate with ORM, Compliance, Legal, Cybersecurity and other risk functions to maintain coordinated oversight.

Skills

Fraud risk expertise

Risk governance

Operational risk

Stakeholder influence

Analytical thinking

Communication skills

Education

Undergraduate degree or equivalent

Tools

RCSAs

KRIs

Event Management

Risk assessments

Job description

Job Summary

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Financial Crimes & Fraud Mgmt Pay Details: $96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organization needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview: Enterprise Fraud Risk Management is an independent Second Line of Defence function within Enterprise Conduct, Insider and Fraud Risk, responsible for providing oversight, effective challenge, advisory support, and risk intelligence to help ensure external fraud risks are appropriately identified, assessed, managed, monitored, and reported across the Bank. The function operates within the Enterprise Risk Framework and Operational Risk Management Framework and supports the Bank's risk appetite, governance, and regulatory obligations.

Reporting to the AVP, Fraud Risk Management, the Manager provides independent Second Line oversight and subject matter expertise for external fraud risk across the Bank. The role partners with Business Segments, Corporate Functions, Segment Operational Risk Management (ORM) teams, and other Risk Oversight Functions to assess external fraud risk exposures, challenge First Line risk management activities, and provide enterprise-wide insight on fraud threats, emerging risks, control effectiveness, governance practices, and regulatory expectations. The incumbent operates within the Operational Risk Management Framework and leverages operational risk management programs, methodologies, and tools to assess risk exposures, identify control weaknesses, monitor trends, and support informed risk-based decision making.

Key Accountabilities

• Apply deep knowledge of external fraud typologies, attack methods, customer journeys, and loss drivers to independently assess fraud risk exposure and challenge the adequacy of First Line risk decisions.
• Provide independent Second Line oversight and effective challenge of the identification, assessment, mitigation, monitoring, and reporting of external fraud risks across the Bank.
• Assess and challenge the design and effectiveness of fraud prevention, detection, authentication, interdiction, investigation, and recovery controls across products, channels, and customer lifecycle activities.
• Assess fraud strategies, thresholds, monitoring, and management information to determine whether coverage, performance, and residual risk are understood and aligned with the Bank’s risk appetite.
• Analyze fraud losses, attempted fraud, alerts, cases, operational events, control performance, and root causes to identify material trends, control gaps, and areas requiring escalation or remediation.
• Apply the Operational Risk Management Framework and leverage established operational risk programs and tools, including Risk and Control Self-Assessments (RCSAs), Operational Risk Profiles, Key Risk Indicators (KRIs), Issues Management, Event Management, Scenario Analysis, and Risk Acceptance processes.
• Analyze specialty risk assessments, risk indicators, operational risk events, issues, losses, control performance, and emerging threats to support an independent view of enterprise fraud risk and identify areas requiring management attention.
• Provide fraud risk expertise and effective challenge for strategic initiatives, business changes, new products, digital capabilities, authentication approaches, payment processes, policy exceptions, and material change initiatives before implementation and through ongoing monitoring.
• Support the development, maintenance, implementation, and interpretation of the Enterprise External Fraud Risk Policy and related standards, frameworks, procedures, and guidance.
• Assess whether external fraud risks are appropriately identified, assessed, managed, monitored, and reported in accordance with enterprise requirements, risk appetite, and regulatory expectations.
• Contribute to enterprise fraud risk governance through the preparation of risk reporting, committee materials, policy reviews, risk assessments, and risk appetite monitoring.
• Partner with Business Segments, Corporate Functions, Segment ORM teams, and other Risk Oversight Functions, including Financial Crime, Cybersecurity, Compliance, Legal, and Operational Risk Management, to support a coordinated and integrated approach to risk oversight.
• Monitor industry trends, emerging fraud typologies, external threats, and regulatory developments, and recommend enhancements to fraud risk management practices.
• Lead or support initiatives to enhance fraud risk governance, oversight capabilities, monitoring practices, risk assessment methodologies, and overall fraud risk management maturity.
• Prepare clear, concise, and actionable risk insights and recommendations for senior management and governance forums.

Job Requirements, Experience, and/or Education

• Undergraduate degree or equivalent professional experience.
• 7+ years of experience in fraud risk management, operational risk management, enterprise risk, audit, compliance, financial crime, or a related discipline.
• Strong knowledge of external fraud risks, fraud controls, fraud trends, and industry practices.
• Strong understanding of Second Line of Defence oversight, effective challenge, risk governance, risk appetite, and risk management frameworks.
• Demonstrated experience applying operational risk management frameworks, methodologies, and tools.
• Experience with Risk and Control Self-Assessments (RCSAs), Operational Risk Profiles, Key Risk Indicators (KRIs), Issues Management, Event Management, and related operational risk programs.
• Strong analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills, with experience preparing executive- and governance-level reporting.
• Proven ability to influence stakeholders and drive outcomes across business, operational risk, and control functions without direct authority.
• Demonstrated ability to work effectively in a highly matrixed environment and manage multiple priorities.
• Experience supporting regulatory, audit, governance, or risk management activities within a large financial institution is an asset.

Breadth and Depth

Highly seasoned professional role requiring substantial knowledge and expertise in a complex field, as well as knowledge of broader related areas. Integrates knowledge of the enterprise sub-function's or business line's overarching strategy when developing solutions across multiple functions or operations. Interprets internal and external business challenges and the industry environment, and recommends courses of action and best practices to improve products, processes, or services. Acts as a technical expert or lead, integrating cross-functional understanding within their field of specialty. Leads cross-functional teams or projects with significant resource requirements, risk, and/or complexity. Independently manages end-to-end functional programs. Solves, or may lead others in solving, complex problems; leads efforts or partners with others to develop new solutions. Uses sophisticated analytical thinking to exercise judgment and identify solutions. Impacts the achievement of sub-function or business line objectives within the area. Work is guided by policies and industry standards and methods. Communicates difficult concepts; converts information into compelling business context and advice; and influences and gains alignment across increasingly senior stakeholders. Works autonomously as the lead and guides others within the area of expertise.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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