Manager, Fraud Deterrence

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Scotiabank in Toronto is seeking a Manager of Fraud Deterrence to oversee monitoring and reviewing bank records for suspicious activity, and to lead a team of Senior Fraud Analysts and Assistant Managers. You will minimize losses from fraud on non-card products while maintaining excellent service to internal clients and building strong partnerships across stakeholders.

The role requires 3–5 years in banking fraud or operations, proficiency with MS Office, and bilingual English/French.

Qualifications

• 3 -5 years of bank experience within an operational or fraud specific role.
• Proficient with MS PowerPoint, MS Excel, MS Word is preferred.
• Fully bilingual in English and French (oral and written) an asset.
• Technological aptitude and the ability to quickly adapt to new systems and processes.
• Sound understanding of Retail, Small Business and Commercial Banking activity and practices.
• Superior communication skills; verbal, written and electronic.
• Thorough knowledge of the Bank’s delivery channels, products, benefits and services.
• Strong analytical skills to make decisions or elevate losses.
• Ability to manage complex situations and motivate the team under pressure.
• Be forward thinking with processes and operational planning.

Responsibilities

• Monitor and review Bank records for suspicious or unusual activity.
• Minimize losses from fraudulent activity on non-card products.
• Manage a team of Senior Fraud Analysts and Assistant Managers.
• Identify and review suspected cheque fraud, kiting activities and other fraud.
• Ensure high quality service to internal Bank clients and foster partnerships.
• Build a high-performance environment with coaching and succession planning.
• Consider risk appetite in day-to-day decisions.
• Champion change and resilience in operations.

Skills

Banking experience

MS PowerPoint

MS Excel

MS Word

Bilingual English/French

Analytical skills

Leadership

Risk management

Communication skills

Project management

Tools

MS PowerPoint

MS Excel

MS Word

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Fraud Deterrence is responsible for the monitoring and reviewing of Bank records for suspicious or unusual activity in Canada. The Manager is also responsible for minimizing losses to the Bank resulting from fraudulent activity on the Bank’s non-card products. This is achieved by managing a team of Senior Fraud Analysts and Assistant Managers who use a variety of tools to identify and review suspected cheque fraud, kiting activities, suspected payment fraud and other fraudulent transactions.

Is this role right for you? In this role you will:

• Ensure that there is an effective program in place to detect and prevent fraud on non-card Bank products, to keep fraud losses at a minimum
• Manage an effective program to identify and report potential fraudulent transactions
• Ensure that service provided to internal Bank clients is of the highest quality, interactions with Bank clients are professional/courteous and strong relationships are maintained with internal and external business partners.
• Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Champion change/be change resilient

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 3 -5 years of bank experience within an operational or fraud specific role
• Proficient with MS PowerPoint, MS Excel, MS Word is preferred
• Fully bilingual in both English and French (oral and written) an asset.
• Technological aptitude and the ability to quickly adapt to new systems and processes
• Sound understanding of Retail, Small Business and Commercial Banking activity and practices.
• Superior communication skills; verbal, written and electronic.
• Thorough knowledge of the Bank’s delivery channels, products, benefits and services.
• Strong analytical skills to make decisions or elevate losses
• Ability to manage complex situations, especially with conflicting priorities, and continue to motivate the team during high pressure situations
• Be forward thinking with processes and operational planning
• Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner. This includes reporting that would be distributed to upper leadership

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.