Manager, Franchise Growth & Enablement

Mastercard; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading financial services firm is seeking a Manager for Franchise Growth & Enablement in Toronto. This role focuses on building a comprehensive risk evaluation methodology for the Specialty Merchant program, requiring strong analytical, project management, and communication skills. Candidates should have experience in risk frameworks within a regulated environment and expertise in tools such as Excel, SQL, and data visualization platforms. Join a diverse team committed to integrity and innovation.

Qualifications

• Proven ability to develop and implement risk frameworks in a regulated environment.
• Experience in quantitative risk modeling and data-driven decision making.
• Excellent time management and organizational skills.

Responsibilities

• Design and lead the development of a risk evaluation framework.
• Translate risk indicators into measurable metrics.
• Manage regular risk evaluations and monitor merchant risk.

Skills

Analytical skills

Communication skills

Stakeholder management

Project management

Experience with SQL

Experience with Tableau or Power BI

Risk modeling

Data-driven decision-making

Tools

Excel

SQL

Tableau

Power BI

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Franchise Growth & Enablement

Overview

The Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network…. all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long‑term health of the payments ecosystem.

Role

Franchise Growth & Enablement is seeking a Manager to build and run a comprehensive risk evaluation methodology for Specialty Merchant program. The responsibilities of this role will predominantly be:

• Design and lead the development of a robust risk evaluation framework to identify and segment high‑risk merchants, ensuring alignment with organizational risk appetite and regulatory standards.
• Translate qualitative and quantitative risk indicators into measurable metrics, enabling consistent and scalable risk assessments across diverse merchant profiles.
• Establish and oversee ongoing evaluation policies and procedures, ensuring they remain current, effective, and compliant with internal and external requirements.
• Manage the execution of regular risk evaluations, maintaining a disciplined cadence to proactively monitor merchant risk and surface emerging trends.
• Serve as a strategic partner to Risk, Compliance, and Legal teams, facilitating cross‑functional collaboration to maintain a comprehensive and accurate view of merchant risk across all domains.
• Utilize market intelligence, stakeholder feedback, and performance data to continuously enhance the risk framework, driving innovation and improving decision‑making capabilities.

All About You

• Proven ability to develop and implement risk frameworks and policies in a complex, regulated environment.
• Strong analytical skills with experience in quantitative risk modeling and data‑driven decision‑making.
• Excellent communication and stakeholder management skills, with a track record of cross‑functional collaboration.
• Familiarity with regulatory requirements and industry standards related to merchant risk and compliance.
• Proficiency in tools such as Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI); experience with risk scoring models is a plus.
• Proven experience and impact in strategy, execution, and project management.
• Ability to build trust and relationships among internal stakeholders.
• Capable of multi‑tasking in a fast‑paced environment.
• Strong communication (written and verbal) and interpersonal skills.
• Excellent time management, planning and organizational skills.
• High efficiency using data to support thinking / build recommendations.
• Payment or network payments experience preferred.

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.