Manager, FBO Operations

Skyservice; Richmond, Quebec; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

EAP (Employee Assistance Program)

Retirement savings plan with employer

Paid sick and personal leave

Employee referral program

Service award programs

Job summary

Skyservice in Richmond, Canada, seeks an experienced operations leader to manage ramp and apron activities, supervise a multi-disciplinary team, and ensure safety and efficiency. You will coordinate with airport authorities, fuel providers, and tenants to deliver high-quality service while driving continuous improvements.

The role requires 10+ years of supervisory experience in FBO/aviation, strong budgeting and training skills, and a commitment to Skyservice values of safety and excellence.

Qualifications

• Extensive supervisory experience in aviation operations or FBO settings.
• Strong focus on safety management systems and incident investigations.
• Experience managing payroll, scheduling, and budgets within a terminal.
• Proven ability to lead diverse teams and develop training materials.

Responsibilities

• Oversee ramp and apron operations in collaboration with authorities and tenants.
• Direct training, performance management and support for line staff and supervisors.
• Promote safety programs and ensure compliance with standards.
• Identify SOP improvements to enhance safety and profitability.
• Coordinate with ground service teams to meet customer service needs.
• Maintain relationships with tenants, World Fuel Services and authorities.
• Lead SMS investigations and present final reports with corrective actions.
• Manage payroll, scheduling, and vacation requests within budget.
• Support terminal budgeting and forecasting activities.

Skills

Supervisory experience

Aviation sector knowledge

Leadership

Safety management

Communication

Budgeting

Time management

Vendor relations

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

ADP time tracking

SharePoint

Job description

SKYSERVICE BUSINESS AVIATION

Skyservice is a North American leader in business aviation. Driven by key principles of safety and excellence, we offer a full-service experience ranging from aircraft management and chartering to maintenance and aircraft sales at our four fixed-base operators across Canada and the western United States. People and values are inseparable assets that drive our commitment to quality, safety, respect, and efficiency. These core values guide us daily and help build our reputation as leaders in aviation services. Skyservice is a team fully dedicated to supporting and developing its employees. To optimize your career, broaden your horizons and experience, Skyservice is the ideal team for you.

Get to know us: https://www.skyservice.com/fr

A bright future for you at Skyservice:

At Skyservice, we continue to grow and provide high-quality service to our clients, expanding our footprint and name in America. You will bring an eye for detail, a fast-paced work ethic, and dynamic scheduling to a team that works together to exceed client expectations. We are driven by excellence and fully dedicated to supporting and developing our teams!

SUMMARY OF RESPONSIBILITIES

• Manages operational activities on the ramp and adjacent aprons, in collaboration with airport authorities and neighboring tenants.
• Manages and provides orientation, training, supervision, performance management, and support for a team including line maintenance personnel, team leads, supervisors, quality assurance coordinator, and customer service.
• Promotes a safe work environment and a culture based on company guiding principles by ensuring the effective implementation of all safety standards, programs, and compliance.
• Supports the development of the operations function across the company by identifying opportunities to improve standard operating procedures to optimize safety and profitability.
• Works closely with ground service teams and pilots to ensure all customer service needs are met, fostering unified communication; facilitates client arrivals and departures efficiently and customer-centrically.
• Finds and maintains new and existing tenants for office spaces and hangars to ensure full occupancy; manages lease administration and ongoing relationship management.
• Establishes and maintains good relationships with World Fuel Services, Transport Canada, airport authorities, and all other relevant partners.
• Collaborates and communicates effectively with other staff and the business terminal management team to explore and seize opportunities for performance improvement and efficiency gains.
• Ensures compliance with World Fuel Services (WFS) standards for safe operation and maintenance of refueler trucks.
• Responsible for all fuel orders and fuel inventories.
• Proactively promotes and sells fixed-base operator services at the airport.
• Responsible for expanding clientele with key ad-hoc aircraft management clients: prepares quotes, ensures readiness and excellent execution of their flight arrivals/depertures.
• Works closely with ground service equipment and facilities teams (based in YYZ) to ensure the YOW terminal has the specialized tools and equipment needed to perform its duties.
• Contributes to the development of effective FBO training materials in collaboration with peers, including the safety management system and training managers in Canada.
• Supervises instruction, on-the-job training, and practical training; facilitates external training coordination as needed.
• Verifies and reviews training to determine effectiveness and relevance; prepares reports on key performance indicators.
• Administers business terminal new employee orientation programs, ensuring these employees have the necessary safety and training resources (restricted area identity card, DA class driver's license, and other requirements).
• Supports talent management procedures as needed; evaluates employee performance before and after training, as well as part of safety incident investigations (SMS).
• Leads Safety Management System (SMS) incident report investigations for the YOW terminal; independently investigates incidents, calling upon the quality assurance coordinator and other stakeholders as needed. Presents the final investigation report, ensuring follow-up actions and disciplinary recommendations are implemented.
• Tracks disciplinary outcomes of safety incidents and works with business terminal leadership to ensure a fair and equitable approach to discipline.
• Ensures staff performance management, notably through hiring, succession planning, workforce management, and other initiatives.
• Manages payroll, scheduling and calendars, time tracking, vacation requests, and employee overtime to meet operational requirements within budgeted amounts; and
• Participates in the preparation of budgets and operational forecasts for the service terminal, including capital expenditures, through a thorough understanding of the financial drivers of operations.
• Manages client relations; resolves issues with staff, crews, or clients within delegated authorities.
• Supports the Facilities team in monitoring or developing preventive facility maintenance programs and tenant improvements, including supervision of all improvement and renovation work and management of external contractors.
• Supports the Facilities Department by ensuring the implementation and annual update of security plans.
• Supports the Facilities Department by ensuring the updating and testing of evacuation plans and the execution of fire inspections.
• Ensures compliance with all security requirements, including access systems and issuance of access keys, automatic doors, and main security control doors.
• Works with the Ground Support Equipment (GSE) and vehicles team and ensures equipment maintenance meets standards and branding requirements (logos/decals, etc.).

TRAINING AND SKILLS

• 10 years of supervisory experience in an FBO (Line maintenance, team lead, training, fuel farm management, service management, etc.), including in-depth knowledge of the aviation sector or airport aeronautical services, or ground services for a commercial carrier.
• 5 to 8 years of experience leading personnel and teams; experience in employee performance management and designing performance improvement programs.
• Post-secondary education or equivalent related experience.
• A degree in aviation or business management is an asset.
• Experience establishing complex shift work schedules and hands-on experience with time tracking via ADP.
• Excellent track record in achieving financial results while driving continuous improvement.
• Ability to obtain a Restricted Area Identity Card (RAIC) and Transport Canada security clearance, a side-track vehicle operating permit (AVOP), and a radio operator technical certificate (ROTC).
• Strong focus on safety, experience with Safety Management Systems (SMS) and safety management procedures, including leading investigations, formulating recommendations, and concluding incident reports.
• Strong computer knowledge and proficiency in the Microsoft Office suite (including SharePoint).
• Inclusive and respected leader embodying emotional intelligence.
• Proven ability to build strong relationships with key stakeholders.
• Excellent verbal and written communication skills, interpersonal skills.
• Superior organizational, follow-up, and time management skills.
• High level of autonomy and ability to work in a team.
• Attention to detail and strong problem-solving skills.
• Flexibility to work overtime and on-call as needed.

Benefits:

Here are some of the perks and benefits we offer:

• Collective health insurance plan for you and your eligible dependents, including healthcare, vision, and dental care
• Employee assistance program
• Group retirement savings plan with employer matching contributions
• Paid sick and personal leave
• Employee referral program
• Service award programs

Skyservice is an equal opportunity employer and welcomes applications from all interested individuals. If for any reason you are unable to submit your application through our career site, please contact a member of our Human Resources team to make special arrangements.