Manager, Enterprise Solution, Student Information System (SIS)

Algonquin College; Ottawa; Hybrid; CAD 104,000 - 140,000; Full time

Job summary

A leading educational institution in Ottawa is seeking a Manager for their Enterprise Solution, Student Information System (SIS). This full-time position involves providing strategic direction and operational leadership for the SIS Support Team, ensuring timely service delivery, and enhancing system functionality. The ideal candidate will have a Bachelor's degree, nine years of relevant experience, strong leadership skills, and a background in managing SIS platforms. The role offers a competitive salary and a hybrid work arrangement.

Qualifications

• Minimum of 9 years' recent experience in information systems support or IT service management.
• Experience in a leadership or supervisory role for at least 2 years.
• Demonstrated understanding of IT service management principles.

Responsibilities

• Provide strategic and operational leadership for the SIS Support Team.
• Manage system support operations and optimize business processes.
• Ensure high-quality technical and functional support for users.

Skills

Leadership

Analytical Abilities

Interpersonal Skills

Problem-solving

Communication Skills

Education

Bachelor's degree in Information Systems, Computer Science, or Business Administration

ITIL Foundations and/or PMP certification

Tools

Enterprise-level SIS platforms (e.g., Thesis, Banner, PeopleSoft, Workday Student)

Job description

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department: R3 Executive Lead

Position Type: Full-Time Administrative

Salary Range: $104,333.00-$139,110.00 Annual

Scheduled Weekly Hours: 36.25

Anticipated Start Date: January 19, 2026

Length of Contract: N/A

Posting Information:

This job posting is now accepting applications from all qualified individuals.

Posting Closing Date: December 22, 2025

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description

The Manager, Enterprise Solution, Student Information System (SIS) provides strategic and operational leadership for the SIS Support Team, ensuring effective and timely delivery service to the college community. This role is responsible for managing system support operations, optimizing business processes, and ensuring a seamless user experience across the student lifecycle from recruitment and admissions through graduation. The Manager works collaboratively with the business owner (Registrar) and stakeholders across Academic, and ITS to maintain system integrity, promote effective use of technology, and advance the Algonquin College’s goals related to student success and operational excellence. The Manager is responsible for leading, developing, and coordinating the day-to-day operations of the SIS Support Team. This role ensures high-quality technical and functional support for users across the College, including faculty, staff, and administrators. The Manager oversees configuration, maintenance, incident resolution, user training, process optimization, and the continuous improvement of system functionality to enhance the student experience and operational efficiency.

Required Qualifications

• Minimum three (3) or four (4) year Bachelor’s degree or diploma in Information Systems, Computer Science, Business Administration or a relevant combination of education and experience
• ITIL Foundations and/or Project Management Professional (PMP)
• Minimum nine (9) years’ recent experience is required in the following areas (for the purposes of qualifying candidates, recent experience means only work experience acquired within the last 15 years can be attributed towards meeting this requirement)
• Minimum of 5 years of progressive experience in information systems support, student information systems, or IT service management, with at least 2 years in a leadership or supervisory role.
• IT or Business leadership position overseeing teams that support enterprise business systems, preferably commercial enterprise systems environment.
• Managing business analysis and configuration, with preference for experience in providing integrated information support to medium-sized corporation executives and users.
• Experience with enterprise-level SIS platforms (e.g., Thesis, Banner, PeopleSoft, Workday Student, or equivalent) is strongly preferred.
• Experience delivering automation solutions combined with business process improvement initiatives.
• Strong leadership, coaching, and team-building skills.
• Excellent problem-solving and analytical abilities.
• Outstanding interpersonal and communication skills, with the ability to translate technical concepts into user-friendly language.
• Ability to provide presentations to senior executives about technical service delivery strategies, issues, and options.
• Proven ability to manage multiple priorities, deadlines, and stakeholder expectations in a fast-paced environment.
• Demonstrated understanding of IT service management principles (ITIL certification considered an asset).
• Commitment to continuous improvement and exceptional client service.
• Experience in post-secondary education is an asset.

This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement Policy. (subject to change).

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at [e-mail]. While we thank all those who apply, only those to be interviewed will be contacted.