manager, e-commerce

LCBO; Toronto; On-site; CAD 81,000 - 147,000; Full time

Job summary

A leading beverage retailer in Toronto is looking for a Senior Manager of Digital Experience & Product to drive their digital strategy across various platforms. This role requires 7+ years in product management and a solid understanding of user experience design. The ideal candidate will lead initiatives to enhance customer engagement and manage product roadmaps, collaborating across teams. A commitment to inclusivity and workplace wellbeing is emphasized. Competitive salary offered.

Benefits

Diverse and inclusive culture

Investment in employee wellbeing

Qualifications

• 7+ years of experience in product management or related role.
• Proven expertise in digital product management and customer experience design.
• Excellent collaboration and communication skills.

Responsibilities

• Drive digital product and experience strategy across web and mobile.
• Lead initiatives to enhance omnichannel customer engagement.
• Manage product roadmaps and deliver cohesive digital experiences.

Skills

Digital product management

Cross-functional teamwork

User experience design

Agile methodologies

Digital analytics

Education

Post-secondary education in Computer Science, Marketing, Business, or related field

Tools

Adobe Commerce

Job description

Senior Manager, Digital Experience & Product

LCBO – Toronto, ON – 100 Queens Quay East, 9th Floor

Job type: Permanent, Full time, 36.25 hrs. Openings: 1. Salary: $81,442 – $146,641 annually. Opening end date: December 12, 2025 (advertised until 2026‑01‑09).

About the Role

• Drive digital product and experience strategy across web, mobile (apps), and emerging platforms.
• Develop and manage digital product objectives and key results (OKRs) to measure success and guide iterative improvements.
• Lead initiatives to enhance omnichannel customer engagement and deliver personalized experiences.
• Champion UX practices to create intuitive and impactful user experiences.
• Integrate emerging technologies and mobile‑first solutions into digital products to drive innovation.
• Collaborate with the Director of Digital Product Management and cross‑functional teams (Marketing, Technology, Analytics) to align priorities and deliver cohesive digital experiences.
• Manage product roadmaps, ensuring timely delivery and alignment with business objectives.
• Lead and develop direct reports while influencing cross‑functional teams through non‑authoritative leadership, fostering collaboration and alignment to achieve shared business objectives.

About You

• Post‑secondary education in Computer Science, Marketing, Business, Commerce, or a related field.
• 7+ years of experience in product management or a related role (e.g., Business Analyst).
• Proven expertise in digital product management and customer experience design.
• Strong knowledge of digital analytics, optimization, and performance measurement.
• Proficiency in agile methodologies and managing product lifecycles across multiple digital touchpoints.
• Ability to identify and implement emerging technologies to enhance digital engagement.
• Excellent collaboration and communication skills for cross‑functional teamwork.
• Experience with Adobe Commerce and other Adobe products is an asset.

Benefits & Culture

There is a world of opportunities at the LCBO – an organization where you can be challenged while achieving your true potential. We foster a diverse, inclusive, and accountable workplace where your wellbeing is our top priority. We value your contributions and invest in people and technology to transform an organization.

The LCBO is an equal‑opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

To submit your resume, please use Workday no later than 11:59 pm on the stated deadline date. Only candidates selected for an interview will be contacted.