Manager, Digital Solutions

City of Saint John; New Brunswick; On-site; CAD 101,000 - 120,000; Full time

Benefits offered by this job

Flexible Time Options

Job summary

The City of Saint John is seeking a Manager, Digital Solutions to lead the delivery and ongoing management of the City’s enterprise applications, digital solutions, and information management functions. You will oversee lifecycle management, design secure scalable solutions, and coordinate with service areas to align technology with business goals.

This role requires guiding projects and teams, managing vendors, and ensuring governance, security, and reporting standards while driving continuous

Qualifications

• Undergraduate degree in Information Technology, Computer Science, Business Technology Management, or a related field.
• Minimum of 7 years of progressive experience in enterprise applications, digital solutions, and information management.
• Experience with Enterprise systems (e.g., financials, HR/payroll, procurement) and integrated platforms.
• Experience leading projects and managing cross-functional teams and vendors.
• Strong understanding of enterprise SaaS and on‑premises environments.

Responsibilities

• Oversee the delivery and lifecycle management of the City’s enterprise applications and integrated systems.
• Ensure reliability, performance, and security of on‑premises and SaaS platforms.
• Lead design and delivery of business solutions, AI and integration development, and governance.
• Act as primary IT liaison to service areas to translate needs into technology solutions.
• Drive project execution, governance, reporting, and analytics.
• Manage vendor relationships and procurement for applications and services.
• Ensure compliance with IT governance, security standards and municipal policies.

Skills

Enterprise applications

Stakeholder engagement

Project management

Data analytics

Communication

Education

Bachelor’s degree in IT/CS/Business Technology

Tools

ERP systems

Job description

Position Overview

The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management functions. This role ensures that corporate systems—including major enterprise systems and other business applications—are reliable, secure, and aligned with strategic and operational objectives. The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI and integration solution development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison between Information Technology and service areas to ensure that technology solutions effectively support business outcomes and service delivery. This position balances governance, solution design, and delivery with hands-on oversight of systems, vendors, and projects.

Digital Solutions and Applications Management

• Manage support, administration and lifecycle of the City’s portfolio of enterprise applications and integrated systems
• Manage the reliability, performance, and lifecycle management of both on-premises and SaaS platforms
• Manage application, AI and integration development, support, troubleshooting, and escalation processes in coordination with service delivery teams
• Design and architecture of business solutions and applications, translating business requirements into secure, scalable, and supportable technology solutions aligned with enterprise standards

Enterprise System Administration

• Manage major system administration, including configuration, integrations, security roles, and data structures
• Manage stability, optimization, and alignment with business processes
• Manage and approve system upgrades, enhancements, and vendor-delivered changes
• Manage long-term sustainability and continuous improvement of enterprise systems

Business Solutions and Relationship Management

• Act as the primary point of contact between IT and service areas for business applications and digital solutions
• Partner with departments to understand operational needs and translate them into technology-enabled solutions
• Establish and manage prioritization of initiatives, ensuring alignment with corporate strategy and governance
• Promote user adoption and effective use of enterprise systems

Project and Delivery Management

• Drive application and digital solution projects
• Ensure projects are delivered in alignment with approved scope, timelines, and resources
• Manage internal teams, vendors, and external partners to achieve project outcomes
• Maintain project documentation, reporting, and governance practices

Reporting and Analytics

• Own the development and delivery of corporate reporting and analytics solutions
• Ensure data is accessible, reliable, and aligned with business and reporting requirements
• Lead the development of dashboards, operational reporting, and decision-support tools
• Collaborate with stakeholders to define reporting priorities and standards

Information Management

• Collaborate in the development and oversight of information management practices
• Ensure compliance with municipal, legislative, and policy requirements related to IT information governance
• Manage data classification, retention, and lifecycle management practices
• Promote sound information stewardship across the organization

Vendor and Contract Management

• Manage relationships with software vendors, SaaS providers, and implementation partners
• Manage vendor performance, deliverables, and contractual obligations
• Coordinate procurement and renewal activities for applications and related services

Governance, Risk and Compliance

• Ensure solutions align with IT governance, security standards, and municipal policies
• Identify and manage risks related to applications, AI, data, and digital solutions
• Support audit readiness, documentation, and compliance activities

Team Management

• Responsible for team development and performance management for direct reports
• Support workforce planning, role clarity, and skill development within the team
• Foster a collaborative, service-oriented, and accountable work environment
• Promote continuous improvement and innovation in service delivery

Competition Number

26-098

Salary

$101,475.00 - $120,205.00/Year

Job Type

Permanent Full Time

Closing Date

November 4, 2026

Essential Qualifications

Education & Experience

• Undergraduate degree in Information Technology, Computer Science, Business Technology Management, or a related field
• Minimum of 7 years of progressive experience in enterprise applications, digital solutions, and information management
• Experience with Enterprise systems (e.g., financials, HR/payroll, procurement) and integrated platforms
• Experience leading projects and managing cross-functional teams and vendors

Knowledge, Skills & Abilities

• Strong understanding of enterprise applications (SaaS and on-premises environments), development and methodologies
• Demonstrated experience in business relationship management and solution delivery
• Strong understanding of project management methodologies and governance practices (Project Management Professional)
• Experience with reporting, data management, and analytics solutions
• Understanding information management principles
• Strong communication and stakeholder engagement skills
• Ability to translate business needs into practical technical solutions (technical architecture and solution design)

Pre Requisites

• Must be Security Cleared as per City standards
• Must take Oath of Confidentiality
• Must have a valid Class 5 Driver’s License

The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the option of working a 4-day or 5-day work week, subject to business requirements.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.