Manager Digital Performance - Onboarding

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading bank in the Americas is seeking a Manager Digital Performance for Onboarding to enhance the digital onboarding experience. You will analyze data, develop dashboards, and communicate insights to influence business strategies. Candidates should have a bachelor’s degree, strong analytical skills, and experience with data visualization tools. This role offers competitive compensation and opportunities for growth within a collaborative environment.

Benefits

Competitive compensation

Performance-based incentives

Culture of curiosity and collaboration

Qualifications

• 3+ years of experience in performance measurement or analytics.
• Strong familiarity working with data sets and deriving insights.
• Experience with data transformation and visualization.
• Excellent storytelling and executive presentation skills.

Responsibilities

• Develop and maintain performance dashboards to track KPIs.
• Analyze data to identify trends and enhance customer experience.
• Translate analytics into clear insights for business partners.
• Build executive presentations to communicate performance results.

Skills

Performance measurement

Data analysis

Storytelling

Communication skills

Collaboration

Strategic thinking

Education

Bachelor's degree

Master's, MBA, or PhD

Tools

Excel

Power BI

PowerPoint

SQL

Python

R

Job description

Title: Manager Digital Performance - Onboarding

Requisition ID: 242493

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Manager, Digital Performance – Onboarding, you will play a key role in advancing one of Scotiabank’s strategic priorities — delivering a best-in-class digital onboarding experience for our clients. You’ll be responsible for developing insights and performance reporting that measure and optimize the success of our digital onboarding journeys. Your ability to turn data into compelling stories will help influence product backlogs, priorities, and strategic decisions across business and technology teams.

Is this role right for you? In this role, you will:

• Work closely with the Analytics and Performance team to develop and maintain performance dashboards, scorecards, and regular reporting to track KPIs across digital onboarding journeys.
• Analyze data from multiple sources to identify trends, friction points, and opportunities to enhance the end-to-end customer experience.
• Translate complex analytics into clear, actionable insights and recommendations for product, business, and technology partners.
• Build and deliver compelling narratives and executive presentations that communicate performance results and business impact.
• Partner with cross-functional stakeholders including Business Leads, Digital Journey Managers, Marketing, Analytics and Finance to influence prioritization and roadmap decisions through data-driven storytelling.
• Define and maintain measurement frameworks, KPIs, and data structures to ensure consistency, accuracy, and reliability in performance tracking.
• Continuously improve processes and reporting to enhance transparency, efficiency, and strategic decision-making.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• You have a bachelor’s degree with 3+ years of experience in performance measurement or analytics (preferably in financial services or digital transformation). Masters, MBA, or PhD is an asset.
• You have strong familiarity working with data sets and can effectively derive insights
• 3+ years of experience in performance measurement, analytics, or digital product management (preferably in financial services or digital transformation).
• Strong technical skills in Excel, Power BI, and PowerPoint for data analysis, visualization, and presentation.
• Proven experience cleaning, transforming and visualizing large data sets working with various data formats (e.g. unstructured logs, XML, JSON, flat files, SAS, CSV)
• Solid knowledge of Data Analysis or manipulation tools for working with data (e.g., SQL, DB2, MySQL, Python, R)
• Previous experience with Google Cloud Platform (BigQuery) or other related cloud tools an asset
• Experience using and implementing visualization tools like PowerBI
• Proven ability to structure and interpret complex data, providing meaningful insights that influence business decisions.
• Excellent storytelling and communication skills, with experience creating executive-ready materials.
• A collaborative mindset with the ability to build strong partnerships across business, analytics, and technology teams.
• You have strong written and verbal communication skills with attention to detail.
• Strategic thinking, influencing without authority, stakeholder management, adaptability, and problem-solving are critical for this type of role.

What’s in it for you?

• The opportunity to be part of a high-impact team driving digital transformation at Scotiabank.
• A culture that values curiosity, collaboration, and continuous learning.
• A chance to see your work influence key strategic initiatives and customer experiences across the bank.
• Competitive compensation and performance-based incentives

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.