Manager Digital Performance - Advice, Deepening and Servicing

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Manager of Digital Performance. The role focuses on enhancing digital experiences through data analysis and performance reporting, driving customer relationships via personalized solutions. The ideal candidate possesses strong analytical and storytelling skills, with 3+ years in analytics performance measurement. This position offers a competitive salary in a collaborative work environment.

Benefits

Competitive compensation

Performance-based incentives

Inclusive work culture

Qualifications

• 3+ years of experience in performance measurement or analytics.
• Strong familiarity working with data sets.
• Excellent storytelling and communication skills.

Responsibilities

• Develop and maintain performance dashboards and reporting.
• Analyze data to identify trends and enhance customer experience.
• Communicate performance results through compelling narratives.

Skills

Performance measurement

Data analysis

Excel

Power BI

Python

PowerPoint

SQL

Google Cloud Platform

Strategic thinking

Storytelling

Education

Bachelor’s degree

Master’s, MBA, or PhD

Tools

Google Cloud Platform (BigQuery)

Data Analysis tools

Job description

Title: Manager Digital Performance - Advice, Deepening and Servicing

Requisition ID: 242499

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the Role

As the Manager, Digital Performance, you will play a key role in advancing one of Scotiabank’s strategic priorities — delivering a best-in-class digital experience that deepens customer relationships through personalized advice and seamless servicing. You’ll be responsible for developing insights and performance reporting to measure and optimize the success of these digital experiences. Your ability to transform data into compelling stories will influence product backlogs, priorities, and strategic decisions across business and technology teams.

Is this role right for you? In this role, you will:

• Work closely with the Analytics and Digital Performance teams to develop and maintain performance dashboards, scorecards, and regular reporting to track KPIs across digital experiences that drive relationship deepening, personalized advice, and seamless servicing
• Analyze data from multiple sources to identify trends, friction points, and opportunities to enhance the end-to-end customer experience.
• Translate complex analytics into clear, actionable insights and recommendations for product, business, and technology partners.
• Build and deliver compelling narratives and executive presentations that communicate performance results and business impact.
• Partner with cross-functional stakeholders including Business Leads, Digital Journey Managers, Marketing, Analytics and Finance to influence prioritization and roadmap decisions through data-driven storytelling.
• Define and maintain measurement frameworks, KPIs, and data structures to ensure consistency, accuracy, and reliability in performance tracking.
• Continuously improve processes and reporting to enhance transparency, efficiency, and strategic decision-making.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You have a bachelor’s degree with 3+ years of experience in performance measurement or analytics (preferably in financial services or digital transformation). Masters, MBA, or PhD is an asset
• You have strong familiarity working with data sets and can effectively derive insights
• Strong technical skills in Excel, Power BI, Python, and PowerPoint for data analysis, visualization, and presentation
• Solid knowledge of Data Analysis or manipulation tools for working with data (SQL)
• Previous experience with Google Cloud Platform (BigQuery) or other related cloud tools an asset
• Proven ability to structure and interpret complex data, providing meaningful insights that influence business decisions
• Excellent storytelling and communication skills, with experience creating executive‑ready materials.
• A collaborative mindset with the ability to build strong partnerships across business, analytics, and technology teams
• You have strong written and verbal communication skills with attention to detail
• Strategic thinking, influencing without authority, stakeholder management, adaptability, and problem‑solving are critical for this type of role

What’s in it for you?

• The opportunity to be part of a high‑impact team driving digital transformation at Scotiabank
• A culture that values curiosity, collaboration, and continuous learning
• A chance to see your work influence key strategic initiatives and customer experiences across the bank
• Competitive compensation and performance‑based incentives

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.