Manager, Digital Merchandising

Just Eat Takeaway.com; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading delivery service company in Canada seeks a Digital Merchandising Manager to enhance digital merchandising across various customer touchpoints. The role demands strong skills in managing a team, driving visual merchandising strategies, and utilizing data for decision-making. Ideal candidates have 3–5 years of relevant experience, particularly in e-commerce or digital marketing, and are comfortable adapting to fast-paced environments. A commitment to a customer-first approach and collaboration with diverse teams is essential.

Benefits

Inclusive workplace

Professional growth opportunities

Dynamic work environment

Qualifications

• Experience leading a team and setting direction.
• Proven ability to work with external partners.
• Skilled in evolving visual merchandising experiences.
• Highly data-literate with strong analytical skills.
• Flexible and adaptable in a fast-paced environment.

Responsibilities

• Manage digital merchandising strategy across customer touchpoints.
• Drive the visual merchandising experience.
• Lead and develop a team of Content Merchandising Specialists.
• Plan and execute merchandise-driven promotions.
• Partner with cross-functional teams to ensure alignment.
• Use data insights to inform merchandising decisions.
• Own quarterly merchandising planning and execution.

Skills

Digital merchandising

E-commerce experience

Team leadership

Data analysis

Cross-functional collaboration

Customer-centric approach

Education

3-5 years in digital merchandising or similar fields

Job description

Description

Skip is known nationally for market-leading restaurant delivery and continues to expand into a growing network of partners across retail, grocery, pharmacy, and more, including some of Canada’s largest retailers.

The Digital Merchandising Manager is responsible for advancing Skip’s digital merchandising experience across all customer touchpoints. This role focuses on managing, enhancing, and evolving how partners, products, and brands are merchandised digitally to drive discovery, engagement, and conversion.

The scope of the role includes elevating the main homepage merchandising experience, where partners and brands are featured, as well as optimizing the in-store partner page experience, including item-level merchandising and discoverability.

As a people leader, this role leads and develops a team of Content Merchandising Specialists, setting the vision, standards, and operating rhythm for digital merchandising across Skip. Working closely with brands and internal partners, the role also leads promotional merchandising initiatives that balance customer value, partner objectives, and business performance.

Duties and Responsibilities

• Manage and continuously evolve Skip’s digital merchandising strategy across all customer touchpoints, ensuring partners, products, and brands are presented in a compelling, intuitive, and conversion-driven way.

• Drive the visual merchandising experience across Skip, including homepage partner and brand features, curated collections, catalogues, and in-store partner pages with item-level merchandising and discoverability.

• Manage, coach, and develop a team of Content Merchandising Specialists, setting clear priorities, quality standards, and performance expectations while fostering a culture of ownership and continuous improvement.

• Plan, build, and execute merchandise-driven promotions in close collaboration with brands, Partnership Managers, and internal stakeholders to drive customer engagement, conversion, and incremental growth.

• Partner cross-functionally with external brand teams and internal teams such as Brand Partnerships, Marketing, Product & Technology (P&T), Data Analytics, and Operations to ensure digital merchandising initiatives are aligned, executable, and delivered at scale.

• Use data, customer insights, and experimentation (e.g., A/B testing) to inform merchandising decisions, optimize placement and presentation, and continuously improve performance.

• Act as the subject‑matter expert on Skip’s digital merchandising capabilities, identifying opportunities to enhance tooling, processes, and ways of working.

• Own quarterly and seasonal merchandising planning, ensuring timely execution, clear merchandising intent, and strong partner representation across Skip’s platforms.

• Measure and report on performance, conducting post‑launch and post‑promotion analyses to assess impact against key metrics such as discovery, conversion, order volume, and partner outcomes.

• Operate with flexibility in a fast‑evolving business, remaining open to changes in scope, responsibilities, and priorities as Skip continues to grow, launch new initiatives, and evolve its partner ecosystem.

• Champion a customer‑first mindset, ensuring digital merchandising decisions enhance clarity, relevance, and ease of shopping for customers.

Recipe for Success

• 3–5 years of experience in digital merchandising, eCommerce, retail or site merchandising, or digital marketing within a multi‑partner or retail environment.

• Experience leading or managing a team, with the ability to set direction, prioritize effectively, and drive high‑quality execution.

• Proven experience working with brands or external partners, including building and executing merchandise‑driven promotions.

• Strong capability in owning and evolving visual and digital merchandising experiences across homepage, collections, catalogues, and item‑level surfaces.

• Highly data‑literate, with the ability to use performance metrics, customer insights, and experimentation (e.g., A/B testing) to inform decisions.

• Comfortable operating in a fast‑paced, evolving environment, adapting scope, priorities, and ways of working as the business grows.

• A customer‑first mindset with a strong eye for visual presentation, clarity, and discoverability.

• Strong cross‑functional collaboration and communication skills, with the ability to influence stakeholders without formal authority.

Why work at Skip?

SKIP is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their family and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment with global impact, we’d love to hear from you.

SKIP is proud to be an Equal Opportunity employer. Boxes are for pizza, not people. So however you identify and whoever you love, you are free to be you at Skip.

We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.