Manager - Deposits, Billing and Commissions

Manulife John Hancock; Southwestern Ontario; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

Manulife John Hancock is seeking a Senior Manager to lead two teams responsible for deposits, billing, and commissions within Sponsor Financial Services. The role partners with Finance, Risk, Underwriting, Sales, and other groups to ensure accurate financial outcomes and robust controls.

The position emphasizes leadership, stakeholder collaboration, and driving continuous improvement through automation and data-driven insights while upholding governance standards.

Qualifications

• Bachelor's degree in Finance, Commerce, Business Administration, Accounting, or related field.
• 3-5 years of progressive leadership experience in financial operations, billing, commissions or related functions.
• Experience leading multiple teams and developing high-performing employees.

Responsibilities

• Provide leadership and oversight for accurate allocation of sponsor premium payments and billing activities.
• Ensure commissions are calculated, validated, and paid accurately per policies and controls.
• Monitor suspense accounts, unallocated funds, and aged financial exceptions to ensure timely resolution.
• Assess and mitigate financial risks related to misallocated funds, billing inaccuracies, commission discrepancies, and other financial issues.
• Maintain effective financial controls to support accuracy and integrity of billing, deposits, and commissions processes.
• Apply understanding of Payment-to-Report and Cash Receipt-to-Financial Reporting processes.

Skills

Leadership

Financial operations

Stakeholder management

Process improvement

Data analysis

Education

Bachelor's degree in Finance or related

Tools

ERP systems

AI/Automation tools

Job description

Sponsor Financial Services (SFS) is responsible for the timely and accurate administration of sponsor financial transactions, including premium allocation, billing, receivables management, commissions, and financial integrity activities. The Manager, Deposits, Billing & Commissions plays a critical leadership role in ensuring the accuracy, effectiveness, and control of these functions while driving operational excellence, service quality, and continuous improvement initiatives.

Reporting to the Director, Sponsor Financial Services, this position leads 2 teams responsible for deposits, billing, and commission administration and works closely with internal stakeholders across Finance, Risk Management, Underwriting, Sales, and Financial Integrity & Controls to ensure accurate financial outcomes and strong operational controls.

Position Responsibilities:

Financial Operations & Oversight

Provide leadership and oversight for the accurate allocation of sponsor premium payments and administration of billing activities.

Ensure commissions are calculated, validated, and paid accurately to advisors and in accordance with established policies and controls.

Monitor and manage suspense accounts, unallocated funds, and aged financial exceptions to ensure timely resolution.

Assess and mitigate financial risks related to misallocated funds, billing inaccuracies, commission discrepancies, and other financial exceptions.

Maintain effective financial controls to support the accuracy, completeness, and integrity of billing, deposits, and commission processes.

Apply advanced understanding of Payment-to-Report (P2R) and Cash Receipt-to-Financial Reporting processes.

Leadership & People Management

Lead and develop two operational teams responsible for Deposits/Billing and Commissions.

Foster a high-performance culture through coaching, mentoring, employee engagement, and talent development.

Establish clear performance expectations and accountability measures.

Support career development and succession planning initiatives while promoting an inclusive and collaborative work environment.

Stakeholder Engagement and Management

Build strong partnerships with key stakeholders across IT, Finance, Sales, Underwriting, Risk Management, and Financial Integrity & Controls.

Collaborate with cross-functional partners to ensure the completeness, accuracy, and effectiveness of Sponsor Financial Services activities.

Provide oversight and governance of SFS operational partners in the Philippines responsible for back-office processing activities related to deposits, billing, and commissions.

Escalate and resolve issues proactively while maintaining strong stakeholder relationships.

Performance Management & Operational Excellence

Monitor, analyze, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.

Identify trends, risks, and opportunities for improvement, implementing corrective actions as required.

Drive operational efficiencies and service enhancements through process optimization and strong governance practices.

Ensure operational processes remain compliant, scalable, and aligned with business objectives.

AI, Automation & Continuous Improvement

Identify, evaluate, and implement opportunities to leverage artificial intelligence, automation, and emerging technologies.

Lead initiatives that improve operational efficiency, service quality, accuracy, and productivity.

Champion a culture of innovation and continuous improvement.

Utilize data-driven insights to enhance operational performance and customer outcomes.

Required Qualifications:

Bachelor's degree in Finance, Commerce, Business Administration, Accounting, or a related discipline.

3-5 years of progressive leadership experience managing financial operations, billing, commissions, receivables, accounting, or related functions.

Experience leading multiple teams and developing high-performing employees.

Preferred Qualifications:

Demonstrated ability to analyze complex financial issues and assess operational and financial impacts.

Strong stakeholder management and relationship-building skills across multiple business functions.

Experience establishing, monitoring, and reporting on KPIs and service-level commitments.

Proven ability to lead transformational, automation, or process improvement initiatives.

Strong analytical, problem-solving, and decision-making capabilities.

Excellent communication, presentation, and influencing skills.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions e

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