Manager, Delivery Solutions Architects - Toronto, ON

Cacheflow; Toronto; On-site; CAD 254,000 - 340,000; Full time

Benefits offered by this job

Annual performance bonus

Equity options

Inclusive workplace culture

Job summary

Cacheflow in Toronto is seeking a Delivery Solution Architect Manager to lead a team focused on post-sales technical strategy for Enterprise customers. You will oversee the DSA team in Canada, making impactful decisions in collaboration with sales and pre-sales teams.

The ideal candidate has 7+ years in customer-facing roles, a solid background in SaaS technologies, and the ability to coach and develop a high-performing team. The role offers a competitive pay range between $254,000 and $340,000 CAD.

Qualifications

• 7+ years of successful experience in a customer-facing role.
• Proven delivery experience in SaaS Technologies.
• Experience building and leading technical post-sales teams.

Responsibilities

• Manage a diverse team of Delivery Solution Architects.
• Shape and monitor the post-sales strategy for the customers.
• Hire, coach, and grow a team of Delivery Architects.

Skills

SaaS Technologies

Data Analytics

Data Warehousing

Machine Learning

Technical Strategy

Job description

REQ ID - CSQ427R107

Location: Toronto, ON

Build and lead a team of Delivery Solution Architects. DSA’s lead the post sales technical strategy for our largest Enterprise customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires resource orchestration skills and a solid understanding of Databricks technology and the Data+AI ecosystem.

As a DSA Manager, you will shape and monitor the post sales execution strategy for the customers in your region, in close collaboration with our sales, pre‑sales and professional services teams as well as partners. You will be responsible for the DSA team in the Canada region and you will report to the Director, Field Engineering in Canada.

You will make investment decisions in collaboration with the sales and pre‑sales managers for your region. You will help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers.

You will be technical sponsor and thought‑leader to a select number of customers. You will hire and coach your team to prioritize and work with different customer stakeholders up to C‑level executives, with the goal of driving usage growth by getting use cases into production, faster.

You and your team will contribute to the creation of assets to build the Delivery Solution Architecture practice and improve effectiveness and consistency in working with customers.

The Impact You Will Have

• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)
• Hire, coach, and grow a team of Delivery Architects for a company in high‑growth mode
• Keep your team of DSAs ahead of the technical curve. A DSA adds value by maintaining advanced knowledge of the technology stack, and advising customers on the best use of it in their architecture. You will make sure that your team is continuously learning and staying in‑line with the other field functions while consistently exceeding their certification goals
• Assign accounts and distribute work across individuals for optimal customer coverage and team balance
• Inspire the team to be customer obsessed by understanding customer goals, their use cases, and Databricks technology
• Build relationships and partner with Sales, pre‑sales and professional services teams to accelerate growth of customers
• Work with cross‑functional teams to reduce customer risk and help your team with escalations and address any issues or blockers
• Lead team activities to monitor customer progress and forecast growth
• Provide input to grow and improve internal processes, drive operational rigor and lead programs that drive impact across the organization
• Maintain a robust hiring pipeline at all times

What We Look For

• 7+ years of successful experience in a customer facing role
• Proven delivery experience in SaaS Technologies, particularly in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI or Data Science
• Experience building and leading technical post‑sales teams – hiring, onboarding, and enabling post‑sales professionals
• Trusted advisor to technical executives that guide strategic data project delivery decisions
• Lead a team through best practices for architecture discussions, use case go‑lives, creating project and execution plans and customer growth strategy
• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners
• Experience in delivery and deployment of workloads or data products into production, e.g. in a delivery architect, project manager, devops, or service/product owner role
• Conversant with business issues our customers face today and likely big data use cases in different industries

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range for this role is listed below and represents the expected salary range for non‑commissionable roles or on‑target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job‑related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.

Canada Pay Range: $254,000 – $340,000 CAD

Compliance

Compliance: If access to export‑controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics.