Manager Customer Service

Sobeys; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading grocery chain is seeking a Customer Service Manager in Kitchener. The role involves managing the front end department, ensuring operational excellence, and developing staff to enhance customer engagement. Candidates should have at least 18 months of front-end experience and possess strong communication skills. This position offers competitive compensation and the opportunity to work in a supportive environment.

Qualifications

• Minimum of 18 months of experience working in the front-end department.
• Ability to work independently in a fast paced environment.
• Above average communication skills (oral and written).

Responsibilities

• Manage overall operation of the front end department.
• Create a coaching and development culture for all employees.
• Ensure operational excellence in retail merchandising and customer relations.
• Coach and develop the team to provide superior customer service.

Skills

High school diploma

Experience in front-end department

Ability to work independently

Communication skills

Knowledge of department operations

Proficient in Microsoft office suite

Education

High school diploma

Job description

Job Title: Customer Service Manager (R)
Requisition ID: 192618
Career Group: Store Management
Job Category: Retail - Administration
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Ontario
City: Kitchener
Location: 9653 Homer Watson FreshCo
Postal Code: N2P 2R6

Looking for an exciting and fulfilling place to work? You've come to the right place!

We love working with ambitious people who love food as much as we do. Whether it's your first job or you're ready for a new challenge, we have a career to fit your life.

Launched in 2010, FreshCo's commitment to delivering top quality products with lower prices and superior service to customers makes FreshCo stores a great place to work. Today, FreshCo and its franchise partners proudly operate 142 stores across Alberta, Ontario, Manitoba, Saskatchewan, and British Columbia.

Please note that this career opportunity is for a role at an independently owned and operated corporation (“Franchisee”) which is licensed to use the “FreshCo.” trademark(s) by Sobeys Capital Incorporated (“Sobeys”). Applicants hired by a Franchisee will be employees of the Franchisee. No employment or similar relationship will be created between the applicant and Sobeys or its affiliates.

Ready to Make an impact?

Held responsible for the overall operation of the front end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.

Here’s where you’ll be focusing:

• Create a coaching and development culture for all department employees, which embraces a passion for food
• Manage department personnel which includes scheduling, recruitment, performance management and training
• Responsible for ensuring the communication of operational requirements/ changes to front-end department employees
• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide customer service to meet customer needs
• Merchandises front end racks and fixtures along with ordering of product
• Order and maintain inventory
• Process and resolve customer concerns and requests
• Execute winning conditions
• Execute SMART Initiatives
• Ensure all applicable company policies and procedures are communicated and adhered
• Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained
• Perform department administrative duties as required
• Manage department budget
• Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
• Balance cash office according to company policies and procedures
• Perform negative tracking procedures
• Identify and correct cash discrepancies
• Submit payroll records and process invoices
• Thoroughly understand all relevant company programs, attend training as required
• Be known as the employer of choice by actively supporting an environment of employee engagement
• Coordinate maintenance of department equipment and repairs

What you have to offer:

• High school diploma
• Minimum of 18 months of experience working in the front-end department
• Ability to work independently in a fast paced environment
• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft office suite

FreshCo. and its franchise partners offer teammates competitive total compensation packages that will vary by role, location, and store ownership. Some websites share job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.