Manager, Customer Research & Analytics

Johnson & Johnson; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading global healthcare company seeks a Manager, Customer Research and Analytics in Toronto. The role involves shaping insights from diverse data sources to impact healthcare strategies. The ideal candidate has 5+ years of experience and strong analytical skills, particularly in market research and data analysis. Join us to pioneer advancements in innovative medicine.

Qualifications

• Minimum 5 years of experience in relevant areas.
• Experience with pharmaceutical industry datasets.
• Strong skills in data analysis and communication.

Responsibilities

• Shape strategic direction using data insights.
• Lead primary and secondary market research.
• Develop forecasts and market assumptions.

Skills

Analytical Reasoning

Data Analysis

Communication

Market Research

Customer Analytics

Education

University degree in Business or Analytics

MBA

Tools

Microsoft Excel

MS PowerBI

Python

R

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function: Marketing

Job Sub Function: Marketing Insights & Analytics

Job Category: Professional

All Job Posting Locations: Toronto, Ontario, Canada

Job Description:

About Innovative Medicine:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Manager, Customer Research and Analytics (MCRA) located in Toronto, Canada.

Purpose:

Reporting to the Associate Director, Insights, Strategy, & Ops as part of the Market Experience Excellence (MEE) team, the Manager, Customer Research and Analytics (MCRA) role is a key partner within our dynamic and forward-thinking organization. In this position, you will be at the heart of innovation, uncovering insights that create meaningful impact for HCPs and patients. Your market research and analytics expertise will unveil key insights for shaping launch strategies and informing go-to-market plans, contributing to our portfolio's success.

You will be responsible for:

• Shaping the strategic direction of therapeutic areas by synthesizing diverse data sources to generate actionable insights and recommendations that align with business partner objectives.
• Demonstrating deep understanding of syndicated data (IQVIA), patient data (i.e. PSP), and customer engagement data by performing accurate, credible analysis that leads to specific recommendations for optimizing go-to-market strategies and enhancing pre-launch planning decisions.
• Leading insights generation plan & budget, design and execute primary and secondary Market Research initiatives to meet business insights needs.
• The development of patient-based, line-based and/or demand forecasts for pipeline products, supporting global and local forecasting needs in a timely manner and within budget constraints.
• Developing insight-based market assumptions, analyses and scenario planning.
• Acting as an expert regarding pre-launch insights, competitive differentiation for market landscape shaping, customer profiling for new business.
• Collaborating with external vendors and internal business partners to maintain and update patient and sales based forecast models for promoted products.
• Actively cultivating strong, positive, internal partnerships with cross-functional and cross-border business partners, including global insights, competitive intelligence, finance, medical affairs, regulatory, market access, commercial and other key functions.
• Overseeing the development and maintenance of dashboards to support key performance indicators, verifying the accuracy of the data and acting as liaison with platform partners in identifying and resolving problems.
• Championing MEE initiatives and lead and influence partners.
• Maintaining the highest standards of integrity and remain audit-ready with data governance and market research management

Qualifications

Education:

• University degree is required, preferably in Business, Analytics or other quantitative discipline.
• MBA is an asset.

Required:

• A minimum of 5 years of professional experience in relevant areas is required.
• Apply internal consulting skills including consultative listening, problem definition, negotiating tradeoffs, and management of internal client expectations.
• Ability to cultivate productive internal relationships, inspire followership and mobilize people and teams without direct authority.
• Strong data analysis skills including advanced skills in Microsoft Excel and analysis techniques.
• Excellent communication skills (written and verbal) and presentation skills with the ability to distill complex information in a clear, concise and meaningful way.
• Proactively lead and manage multiple partners (internal, global and external vendors), projects, priorities, broker trade-offs, carve through ambiguity and complexity to meet multiple demands.
• Proficiency in MS PowerBI, Excel, PowerPoint, Word.

Preferred:

• Therapeutic areas experience in Oncology, Immunology, Rare Disease or Neuroscience.
• Knowledge of pharmaceutical industry syndicated datasets such as IQVIA is strongly preferred.
• Experience of reporting and analysis of patient data generated through Patient Service Programs (PSPs) is an asset.
• End-to-end design and execution of primary market research projects is an asset.
• Python and/or R, language proficiency for advanced analytics and experience with Data IKU or data visualization tools (Qlik, Tableau) is an asset.
• Familiarity with omnichannel data reporting and analytics is an asset.
• Prior marketing experience (Marketing Associate, Product Manager) is an asset.

As guided by our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

We provide an inclusive work environment where each person is considered as an individual. If you require any accommodation at any point in the recruitment process, please let us know and we will work with you in an effort to ensure that you are able to fully participate in the process.

Required Skills:

Preferred Skills:

Analytical Reasoning, Analytics Insights, Big Data Management, Brand Positioning Strategy, Business Data Analysis, Communication, Competitive Landscape Analysis, Content Marketing, Customer Analytics, Customer Intelligence, Data Analysis, Execution Focus, Financial Analysis, Industry Analysis, Innovation, Marketing Insights, Market Research, Problem Solving, Standard Operating Procedure (SOP)