Manager, Customer Mapping

Rogers Communications; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A major telecommunications company is seeking a Manager Customer Mapping for a 12-month contract in Toronto. This role supports retention offer strategies, delivering performance insights and maintaining automated mapping solutions. Candidates should possess strong analytical skills, experience in data management, and proficiency in tools like Databricks. A bachelor's degree in Marketing or Data Analytics is required, along with 2–4 years of relevant experience. Great opportunity to impact customer experience and business outcomes.

Qualifications

• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• 2–4 years of experience in data analysis, reporting, or customer strategy roles.

Responsibilities

• Execute Base and Retention offer mapping logic.
• Analyze performance trends to support offer strategy.
• Prepare and maintain reports and dashboards for mapping effectiveness.

Skills

Analytical skills

Experience with data management

Proficiency in data tools

Excellent communication skills

Ability to manage multiple priorities

Education

Bachelor’s degree in Marketing or Data Analytics

Tools

Databricks

Snowflake

MS Excel

PowerPoint

Job description

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we are looking for:

We are looking for a Manager Customer Mapping to join our team - this is a 12 month contract.

This role will support the execution of Base & Retention offer strategies for the Residential business, including delivering performance insights and recommendations using the IBRO framework. The Manager, Customer Offer Mapping will play a key role in maintaining and enhancing automated mapping solutions that drive revenue and churn performance.

The ideal candidate has strong analytical skills, experience with data management and reporting, and familiarity with modern data platforms such as Databricks. They should be detail-oriented, comfortable working with large datasets, and able to translate data into actionable insights for business stakeholders.

What you'll do:

• Execute Base and Retention offer mapping logic and ensure accurate implementation across front-end channel applications.
• Analyze performance trends and develop insights to support offer strategy and revenue optimization.
• Prepare and maintain reports and dashboards to monitor mapping effectiveness and identify improvement opportunities.
• Support monthly revenue forecasting by providing data-driven assumptions and trend analysis.
• Operate and troubleshoot automated mapping capabilities to ensure timely and accurate execution.
• Collaborate with cross-functional teams to align mapping logic with business objectives.

What you bring:

• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Proficiency in data tools and platforms, including Databricks, Snowflake, MS Excel, and PowerPoint.
• Ability to manage multiple priorities and deliver under tight timelines.
• Excellent communication skills to present insights clearly to stakeholders.
• Self-starter with a passion for leveraging data to improve customer experience and business outcomes.
• Bachelor’s degree in Marketing, Data Analytics, or equivalent experience.
• 2–4 years of experience in data analysis, reporting, or customer strategy roles.

This is a 12 month contract.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (908), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Marketing & Marketing Research / Analysis

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Corporate