Manager, Customer Identity & Access Management (CIAM)

EQ Bank; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive discretionary bonus

Market-leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity / Parental top-up

Generous vacation policy and personal days

Professional development and career advancement

Job summary

EQ Bank is seeking a Manager for Customer Identity & Access Management (CIAM) based in Toronto, Ontario. This senior position focuses on shaping CIAM strategy and governance, ensuring secure and compliant delivery of customer identity solutions. The role entails close collaboration with various leaders to translate business needs into actionable capabilities.

EQ Bank is recognized for its inclusive environment and offers a competitive benefits package, including bonuses and a robust RRSP match program. This hybrid position will require in-office work at 2200-25 Ontario Street, Toronto.

Qualifications

• Experience with customer identity solutions and governance.
• Ability to translate business needs into technical capabilities.
• Strong partnership skills across teams.

Responsibilities

• Shape CIAM strategy and governance.
• Provide architectural guidance and technical oversight.
• Partner with leaders to understand and meet customer needs.

Skills

Technical fluency

Strategic planning

Governance

Risk assessment

Job description

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. If you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly‑owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.

The Work

The Manager, Customer Identity & Access Management (CIAM) role is a senior individual‑contributor position with primary accountability for CIAM strategy, governance, architectural and capability direction, supported by strong technical depth. The role shapes how customer identity solutions are planned, governed, and evolved to meet business priorities, regulatory expectations, and industry trends.

This role partners closely with business, digital, product, and technology leaders to understand customer and business needs, translate them into CIAM capabilities, and ensure those capabilities are delivered in a secure, compliant, and scalable manner. The role provides architectural guidance and technical oversight, with a focus on strategic planning, prioritization, and governance rather than day‑to‑day engineering. Technical fluency is required to evaluate solution designs, estimate effort, recommend approaches, and make platform‑level decisions. Major platform decisions and enterprise‑impacting risks are surfaced to IAM / Cyber leadership for alignment.

What we offer (for full‑time permanent roles)

• Competitive discretionary bonus
• Market‑leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity / Parental top‑up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive career development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will work hybridly; in‑office time will be spent in Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. We support and encourage staff to grow not just in their career path, but personally as well.

We commit to providing a barrier‑free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!