Manager, Customer Experience Woodstock

TD Bank; Woodstock; On-site; CAD 57,000 - 81,000; Full time

Job summary

A leading Canadian bank is seeking a Manager Customer Experience Trainee in Woodstock, New Brunswick. This role involves mentoring a team, ensuring operational excellence, and enhancing customer experiences. The ideal candidate will have an undergraduate degree or substantial relevant experience, strong management skills, and proficiency in office software. Join us to help create a positive customer journey while developing your leadership skills.

Benefits

Training and development opportunities

Mentoring and onboarding support

Qualifications

• Sound knowledge of processes, management, business and operational functions.
• Proficiency in software tools including MS Office and internet applications.
• Strong organizational planning and time-management skills.

Responsibilities

• Mentor a team to achieve operational excellence.
• Support frontline staff in resolving complaints.
• Lead team to monitor workflows and improve operational issues.
• Provide ongoing performance feedback and ensure performance management.

Skills

Management and leadership

Customer service skills

Organizational skills

Effective communication

Problem-solving

Education

Undergraduate degree or 3+ years of relevant experience

Tools

MS Office

Job description

Work Location: Woodstock, New Brunswick, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $57,100 - $80,600 CAD

Department Overview

At TD Canada Trust we are the frontline of TD Bank. We build deep relationships with customers by performing a broad range of transactions and providing information and advice on products, services and solutions. We promote products to refer customers to the appropriate partner while ensuring a positive customer experience.

Overview of Role

Manager Customer Experience Trainee

Responsibilities

• Mentor a team to showcase exceptional experiences in every interaction and achieve operational excellence.
• Maintain employee scheduling and compliance requirements.
• Collaborate with One TD partners to help all customers in a way that suits their needs best.
• Support frontline staff in resolving complaints as per guidelines and act as a point of escalation.
• Coach the team on advice‑giving and customer conversation strategies to improve a legendary customer experience.
• Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues.
• Administer complex daily branch administrative duties and maintain customer‑facing areas in compliance.
• Provide ongoing performance feedback and ensure performance management activities are completed.
• Build a fair, positive, equitable environment by promoting team effectiveness and keeping knowledge of emerging trends and programs.

Job Requirements

• Undergraduate degree or 3+ years of relevant experience.
• Sound knowledge of processes, management, business and operational functions including banking solutions and concepts.
• Proficiency in software tools, including MS Office and internet application.
• Tactful, diplomatic communicator able to exchange ideas with customers, partners and management.
• Strong organizational planning and time‑management skills.
• Dynamic leader with strong influential skills to work expertly with customers and employees in a fast‑paced environment.

Colleague Development & Onboarding

Training, mentoring and development conversations keep you growing and succeeding in your role.