Manager, Credentialing & Medical Staff Services

Prenuvo; Vancouver; Presencial; CAD 156 000 - 177 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) retirement plan

Commuter Benefits Plan

Free preventive health services

Resumo da oferta

Prenuvo is seeking a Manager, Credentialing & Medical Staff Services to lead a centralized function handling credentialing, licensing, onboarding, compliance, FPPE/OPPE, and related medical staff services across states.

This role stabilizes critical workflows, modernizes systems, and shapes the service model to support 200+ healthcare professionals as Prenuvo Medical Group grows.

Qualificações

• Experience in healthcare credentialing and multi-state licensure.
• Ability to build credentialing systems and workflows.
• Experience with FPPE/OPPE processes.
• Strong project management and analytical skills.

Responsabilidades

• Own end-to-end credentialing, licensure, renewals across states.
• Maintain provider roster and records.
• Coordinate onboarding and lifecycle of healthcare professionals.
• Improve systems using automation and AI to reduce manual work.
• Collaborate with Legal, Clinical Leadership and Compliance.

Conhecimentos

Credentialing

Licensure

Medical staff

Onboarding

Compliance

FPPE/OPPE

Audits

Ferramentas

Credentialing platforms

Automation tools

AI tools

Descrição da oferta de emprego

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again”.

We are looking for a Manager, Credentialing & Medical Staff Services to build and lead a centralized function spanning multi-state credentialing and licensure, clinician onboarding, compliance, FPPE/OPPE administration, and related medical staff services.

This visible, high-impact role combines hands-on operational ownership with function building. The successful candidate will stabilize critical workflows, modernize systems, and shape the service model and team needed to support more than 200 healthcare professionals as Prenuvo Medical Group grows.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

Credentialing, Licensing & Compliance

• Own end-to-end primary source verification, credentialing, re-credentialing, initial licensure, and license renewals for in-scope physicians, nurse practitioners, registered nurses, MRI technologists, and other licensed healthcare professionals across required states.
• Partner with Legal and Clinical Leadership to define and maintain role- and state-specific licensure requirements, then translate approved requirements into documented workflows, controls, tracking, and escalation processes.
• Maintain an accurate, authoritative healthcare professional roster and credentialing record, including documentation, application status, expiration dates, restrictions, and at-risk items.
• Proactively manage renewals and conduct or coordinate monitoring of licensing-board status, sanctions, exclusions, and other adverse-status changes, as applicable.
• Establish advance deadlines, controls, and escalation pathways that prevent avoidable lapses and maintain audit readiness.
• Coordinate required training, attestations, certifications, continuing medical education requirements, background checks, fingerprinting, and other applicable compliance requirements.
• Support internal and external audits and ensure required records remain accurate, complete, and accessible.
• Administer FPPE and OPPE workflows by maintaining clinician-specific review schedules, sending advance reminders, tracking completion, escalating overdue items, and maintaining audit-ready records. Clinical leaders retain responsibility for evaluation content and decisions.

Healthcare Professional Onboarding & Lifecycle

• Lead the operational onboarding and offboarding lifecycle for healthcare professionals within the role’s defined scope.
• Coordinate credentialing, licensing, required documentation, system access, training, and other readiness dependencies against accountable owners and target dates.
• Establish onboarding checklists and service levels, remove bottlenecks, and shift incomplete requirements before they affect anticipated start dates or clinical operations.

Systems, Data & Operational Improvement

• Establish and maintain an authoritative source of truth for credentialing, healthcare professional readiness, and FPPE/OPPE status.
• Define data ownership, reconciliation processes, quality controls, reporting standards, and accountability across systems.
• Design standardized and trackable workflows using credentialing platforms and internal systems.
• Use company-approved automation and AI tools to reduce manual work, improve visibility, and increase operational reliability.
• Measure cycle time, backlog, accuracy, readiness, service performance, and other key operating metrics.
• Identify recurring failure points and implement scalable solutions rather than relying on repeated manual intervention.

Medical Staff Operations & Healthcare Professional Experience

• Serve as the centralized operational point of contact for defined clinician administrative needs and maintain a documented service catalog, intake process, response-time standards, and escalation pathways.
• Own and continuously improve healthcare professional reimbursement workflows, including continuing medical education, licensure, and other approved professional expenses.
• Resolve practice-related administrative issues in partnership with Clinical Leadership, Human Resources, Finance, Legal, Compliance, and Information Technology.
• Standardize, automate, delegate, or enable self-service for recurring requests to create a responsive and scalable clinician-support model.

Cross-Functional Leadership & Growth

• Partner closely with senior clinical and operational leaders to establish priorities, accountability, and operating standards.
• Set submission deadlines and service-level expectations for healthcare professionals and cross-functional partners whose actions affect readiness.
• Proactively elevate at-risk licenses, incomplete applications, healthcare professional non-responsiveness, and unresolved organizational dependencies.
• Support expansion into new states and markets by ensuring healthcare professionals are operationally ready to practice.
• Help define the future staffing model, technology roadmap, vendor strategy, and organizational structure for credentialing and medical staff operations.
• Manage assigned staff, contractors, and vendors by establishing clear roles, priorities, service levels, workload allocation, and performance expectations.

What You’ll Bring

• Five or more years of progressively responsible experience in healthcare professional credentialing, multi-state licensure, medical staff services, or medical group operations.
• Direct experience with primary source verification, license renewals, compliance monitoring, audit-ready recordkeeping, and healthcare professional onboarding.
• Demonstrated success building or improving credentialing systems, workflows, operational reporting, and source-of-truth records.
• Experience operating in a complex, multi-state healthcare environment.
• Ability to establish deadlines, influence healthcare professionals and cross-functional leaders, and elevate risks constructively.
• Strong project management, analytical, communication, and operational problem-solving skills.
• Ability to move between detailed workflow execution and higher-level program design.
• Experience administering FPPE, OPPE, or comparable medical staff professional-practice evaluation processes, including tracking, documentation, reporting, and escalation.

Nice to Have

• Experience in a high-growth healthcare, digital-health, telehealth, or multi-site medical group.
• Experience implementing or optimizing credentialing platforms, workflow automation, or AI-enabled operational processes.
• Experience managing credentialing staff, shared-service teams, contractors, or external vendors.
• Experience designing centralized medical staff operations or healthcare professional support functions.

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!
• Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The base salary for this role ranges from $110,000 to $125,000 USD, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [e-mail].