Manager, CPB COO and Banking Operations, AI and Automation Strategy

TD Bank; Toronto; On-site; CAD 92,000 - 137,000; Full time

Job summary

TD Bank seeks a Manager, AI and Automation Initiatives to plan, coordinate, and deliver high-priority transformation work across CPB COO and Operations. You will translate strategic objectives into MVP scope, delivery plans, and measurable business outcomes.

You will partner with business, technology, risk, governance, and delivery teams to ensure practical use cases, feasible delivery, and alignment to enterprise standards, while guiding stakeholders through MVP delivery and benefits

Qualifications

• Minimum 5-7 years of experience in large, complex transformation programs.
• Experience with AI, automation, workflow digitization, or technology-enabled business transformation.
• Experience with CPB, COO, Operations, BECS, KYC, AML, control testing, monitoring, or regulatory transformation initiatives is an asset.

Responsibilities

• Supports planning, coordination, and execution of AI and automation initiatives across CPB COO and Operations, including BECS.
• Partners with business, technology, risk, governance, and operational stakeholders to translate priorities into MVP scope and delivery plans.
• Supports the definition, refinement, and validation of use cases to ensure alignment to business value and delivery readiness.
• Helps assess and prioritize opportunities based on process complexity, control requirements, and expected benefits.
• Coordinates cross-functional sessions to drive clarity on requirements, dependencies, risks, and open questions.
• Develops initiative roadmaps, MVP sequencing, and fast-follow release considerations.
• Tracks delivery progress, milestones, scope changes, risks, and dependencies for transparent reporting.
• Develops executive-ready materials and supports decision making at senior levels.
• Supports benefit realization planning with success criteria and operational metrics.

Skills

Stakeholder management

Communication skills

Agile / SAFe experience

Ambiguity navigation

Job description

On Site

Toronto, Ontario

Full time

R_1512300

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$91,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Manager, AI and Automation Initiatives supports the planning, coordination, and delivery of high-priority automation and AI-enabled transformation initiatives across CPB COO and Operations (BECS). The Manager works closely with business, technology, risk, governance, and delivery partners to help translate strategic objectives into executable MVP scope, delivery plans, and measurable business outcomes.

The Manager provides strong execution support across scope definition, requirements alignment, stakeholder coordination, benefit realization tracking, and governance readiness. This role helps ensure AI and automation initiatives remain focused on practical use cases, operational value, delivery feasibility, and alignment to enterprise standards.

The Manager demonstrates strong business acumen, critical thinking, structured problem solving, and the ability to operate effectively through ambiguity while supporting cross-functional teams through iterative MVP delivery.

Job Accountabilities:

• Supports the planning, coordination, and execution of AI and automation initiatives across CPB COO and Operations, including BECS
• Partners with business, technology, risk, governance, and operational stakeholders to translate strategic priorities into executable MVP scope and delivery plans
• Supports the definition, refinement, and validation of use cases to ensure alignment to business value, operational feasibility, and delivery readiness
• Helps assess and prioritize automation opportunities based on process complexity, control requirements, technology fit, implementation effort, and expected benefits
• Coordinates cross-functional working sessions to drive clarity on requirements, dependencies, assumptions, risks, and open questions
• Supports the development and maintenance of initiative roadmaps, MVP sequencing, and fast-follow release considerations
• Tracks delivery progress, key milestones, scope changes, risks, issues, and dependencies to support transparent reporting and proactive escalation
• Develops clear, concise, and executive-ready materials, including status updates, decision summaries, briefing notes, meeting materials, and stakeholder communications
• Supports benefit realization planning by helping define success criteria, operational metrics, baseline assumptions, and value tracking mechanisms
• Works with business and operational teams to understand current-state processes, pain points, manual effort, control considerations, and opportunities for simplification
• Partners with technology and platform teams to assess solution options, implementation constraints, integration needs, and scalability considerations
• Supports alignment to enterprise governance, risk, privacy, model risk, operational risk, and change management expectations applicable to AI and automation delivery
• Helps ensure solutions are designed with appropriate consideration for control effectiveness, operational resilience, auditability, and sustainable ownership
• Connects the dots across business, technology, governance, and delivery teams to reduce ambiguity, duplication, and rework
• Identifies, documents, and manages key decisions, trade-offs, delivery risks, and stakeholder impacts throughout the MVP lifecycle
• Supports Product Owners, delivery leads, and business sponsors with backlog refinement, prioritization, sprint or increment planning, and readiness activities
• Provides structured analysis and recommendations to support informed decision-making by senior leaders
• Maintains strong relationships across stakeholder groups and promotes clear accountability, transparency, and collaborative ways of working
• Supports change readiness by partnering with impacted business areas to understand adoption needs, operational impacts, training considerations, and transition requirements
• Contributes to the development of repeatable practices, templates, playbooks, and delivery standards for AI and automation initiatives
• Demonstrates flexibility to support multiple workstreams, working groups, or Pods as priorities evolve
• Provides coaching, guidance, and day-to-day support to analysts, delivery partners, and working team members as required
• Operates with urgency, ownership, and sound judgment in a complex, fast-paced transformation environment

Additional Information:

• Minimum 5-7 years of experience supporting large, complex transformation programs, preferably within financial services, banking, operations, risk, or technology delivery environments
• Experience supporting AI, automation, workflow digitization, process optimization, or technology-enabled business transformation initiatives is strongly preferred
• Experience with CPB, COO, Operations, BECS, KYC, AML, control testing, monitoring, or regulatory transformation initiatives is an asset
• Strong understanding of MVP delivery, iterative release planning, business case alignment, benefit realization, and delivery trade-off management
• Demonstrated ability to translate complex business problems into structured scope, requirements, options, recommendations, and executable plans
• Strong stakeholder management skills with the ability to engage and influence across business, technology, risk, governance, and senior leadership groups
• Excellent written and verbal communication skills, including the ability to develop executive-ready materials and synthesize complex information clearly and concisely
• Experience working with Agile, SAFe, hybrid, or waterfall delivery methodologies, including backlog refinement, sprint or increment planning, and delivery governance
• Ability to operate effectively in ambiguity, manage competing priorities, and drive clarity in a fast-paced environment
• Familiarity with enterprise risk, operational risk, model risk, privacy, change management, and technology governance considerations is an asset
• Experience working with automation platforms, AI-enabled solutions, workflow tools, data-driven monitoring, or control automation capabilities is an asset
• PMP, CBAP, SAFe, Agile, Lean Six Sigma, or related certifications are considered assets
• Demonstrated ability to build strong relationships, promote collaboration, and support teams through change
• Ability to support multiple workstreams or initiatives simultaneously while maintaining strong attention to detail and delivery discipline

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada (https://www.td.com/ca/en/about-td/ready-commitment) | US (https://www.td.com/us/en/about-us/communities/ready-commitment) | Europe & Asia Pacific (https://www.td.com/ca/en/about-td/ready-commitment)

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