Manager, Corporate IT

Dialpad; Vancouver; On-site; CAD 161,000 - 200,000; Full time

Job summary

A leading communication platform in Vancouver is seeking a Manager of Corporate IT to lead its global IT infrastructure and services. The ideal candidate will have 8-10 years of IT experience, focusing on security, and the ability to manage a diverse team. Responsibilities include overseeing IT service delivery across multiple locations, enhancing security architecture, and managing vendor relations. This role offers competitive compensation and a dynamic work environment that fosters growth and collaboration.

Benefits

Competitive benefits

Robust training program

Inclusive office environment

Qualifications

• 8-10 years of experience in Information Technology, Infrastructure Management, or Corporate IT Security.
• 3-5 years of experience managing technical teams in a global setting.
• Experience in budget planning and forecasting.

Responsibilities

• Lead and manage a global team of IT specialists.
• Oversee IT service delivery across multiple locations.
• Ensure IT security solutions are robust and effective.
• Manage relationships with key IT vendors.

Skills

Cloud-based identity and access management

Mobile Device Management systems

Customer-service mindset

Project management

Strong communication skills

Problem-solving skills

Education

Bachelor's degree in Computer Science or related field

Tools

Google Workspace

Okta

Microsoft Intune

Job description

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As the Manager of Corporate IT, you'll lead our global IT infrastructure, services, and corporate security efforts. You’ll work closely with the business to align technology strategy with Dialpad objectives and ensure global compliance. You’ll also help create a unified, resilient security architecture that protects proprietary data and minimizes operational risk. In addition, you’ll help bring a proactive, scalable approach to IT, leveraging modern cloud solutions to support rapid growth across our 11 global offices.

This position reports to our Chief Security Officer and has the opportunity to be based in our Vancouver, Canada office.

What you’ll do

• Team Leadership: Lead, mentor, and manage a current global team of six (6) IT specialists, fostering a culture of high performance, collaboration, and continuous improvement.
• Staff Development: Conduct performance reviews, identify training opportunities, and manage career development plans for direct reports.
• Global Support Management: Oversee and coordinate all IT service delivery and support across 11 international office locations and the distributed remote workforce, ensuring consistent quality and availability of services.
• Cross-Functional Collaboration: Partner effectively with various departments (e.g., HR, Finance, Facilities/Workplace) globally to understand their IT needs, align service delivery, and support business objectives.
• Project Ownership: Take ownership of major IT projects from initiation through deployment, ensuring they are delivered on time, within budget, and meet established technical and business requirements.
• Infrastructure Management: Oversee the design, implementation, and maintenance of all corporate IT infrastructure, including networking, servers (on-premises and cloud), telecommunications, and end-user computing.
• Service Desk Operations: Ensure the efficient operation and continuous improvement of the global IT service desk, focusing on high service levels and user satisfaction.
• Technology Strategy: Develop and execute the long-term technology roadmap for corporate IT, ensuring it scales with the company's growth and remains current with industry best practices and technology innovations (e.g., AI, Agentic AI).
• Security of Corporate IT Services: Partner closely with the Security team to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data.
• Incident Response: Collaborate with the Security team in supporting threat detection and response processes within the Corporate IT environment.
• Compliance: Ensure IT infrastructure and processes adhere to relevant global regulatory and security compliance standards (e.g., ISO, SOC 2, GDPR).
• Budget Management: Prepare, manage, and track the annual operating and capital expenditure budget for Corporate IT and Security Services.
• Vendor Relations: Manage relationships and contracts with key IT vendors, service providers, and consultants, ensuring cost-effectiveness and high service quality.

Skills you’ll bring

• Experience: 8-10 years of progressive experience in Information Technology, Infrastructure Management, or Corporate IT Security. Demonstrated experience managing scalable IT infrastructure and security programs within a SaaS company is highly preferred.
• Management Experience: 3-5 years of experience successfully managing and leading a technical team, preferably in a global environment.
• Empathy: Your role is to help enable employees to perform in their jobs by providing an optimal work environment. A customer-service mindset with a focus on delivering high-quality user experiences is critical to this role.
• Technical Expertise: Proven experience in operating and managing security, automation technology, and automation programs, including experience in configuring, deploying, and leading:
  • Implementation and governance of cloud-based identity and access management (IAM) and identity provider (IdP), including Okta, Google Workspace, SSO, SAML, and SCIM across enterprise environments.
  • Mobile Device Management systems (MDM), such as Jamf, Kandji, Microsoft Intune.
  • Administration of core enterprise SaaS platforms (e.g., Google Workspace, Atlassian), including provisioning automations and integration workflows.
  • IT assets including endpoints, office networking, and A/V conferencing systems.
• Project Management: Demonstrated ability to own and deliver complex, cross-functional IT projects (e.g., new system implementations, office build-outs, etc.).
• Financial Acumen: Experience with budget planning, forecasting, and expense management.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., PMP, ITIL, CISSP, CompTIA Security+) are a plus.
• Excellent written and verbal communication skills, with the ability to articulate complex technical issues to non-technical stakeholders.
• Strong problem-solving and analytical capabilities.
• Passion for solving complex problems through technology (e.g., automation, AI) to minimize manual processes and improve efficiency.
• Proven ability to manage stress and ambiguity in a fast-paced, global setting.

Salary Range

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Salary Range: $117,600 — $145,200 USD

Benefits

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Apply

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Equal Opportunity

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.