Manager Concierge Support

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Manager, Concierge Support. This role involves providing technical support to top-tier corporate clients, managing complex relationships, and ensuring client satisfaction. The ideal candidate should have expert knowledge in electronic cash management, strong problem-solving skills, and the ability to communicate effectively across departments. This position offers a competitive rewards program including flexible vacation and comprehensive benefits.

Benefits

Annual bonus

Flexible vacation

Comprehensive benefits

Professional development opportunities

Inclusive culture

Responsibilities

• Provide dedicated technical support to top-tier corporate clients.
• Manage and resolve complex technology incidents.
• Collaborate with internal departments to ensure timely service delivery.
• Support the onboarding of new services for clients.
• Act as a Subject Matter Expert (SME) for junior team members.

Skills

Expert-level knowledge in electronic cash management, especially in payments

Bilingualism in French

Strong technical background

Experience managing client relationships in financial services

Strong problem-solving skills

Excellent communication skills

Experience with process improvement

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As Manager, Concierge Support, Client Services & Solutions within Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients. You will be responsible for managing complex client relationships, resolving technical issues, and supporting the implementation and maintenance of electronic cash management services. This role plays a critical part in ensuring client satisfaction and operational excellence in a high-performance, inclusive environment.

Is this role right for you? In this role you will:

• Serve as the primary technical support contact for a portfolio of top-tier corporate clients.
• Manage and resolve complex technology incidents, including issue tracking, escalation, and coordination with internal resolution teams.
• Maintain detailed operational and customer profile documentation for customized client solutions.
• Collaborate with internal GTB departments and external partners (e.g., IT&S, MTO, Sales, and Product) to ensure timely service delivery.
• Support the onboarding of new services and application migrations for assigned clients.
• Proactively communicate service disruptions and IT&S alerts to clients.
• Act as a Subject Matter Expert (SME) and escalation point for junior team members.
• Identify opportunities to improve support processes and documentation to enhance client satisfaction.
• Advocate for client needs and process improvements by liaising with senior management.
• Ensure compliance with operational risk, regulatory, and conduct risk frameworks.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Expert‑level knowledge in electronic cash management, especially in payments.
• Bilingualism in French is desirable.
• A strong technical background, either through education or work experience.
• Experience managing client relationships in a financial services or banking environment.
• Proven ability to lead and mentor team members in a high-performance setting.
• Strong problem‑solving skills and the ability to navigate complex investigations.
• Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks.
• Excellent communication and collaboration skills across departments and with clients.
• Ability to work non‑standard hours as needed in a fast‑paced environment.
• Experience with process improvement and documentation best practices.
• A commitment to fostering an inclusive and supportive team culture.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.