Manager, Community Operations – SMI Health & Outreach

firsthand; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Metro Vancouver is seeking a Manager of Community Operations to oversee community-based teams engaged in supporting individuals with serious mental illness (SMI). The role requires strong leadership, direct supervisory experience, and the ability to adapt strategies within an evolving environment. The ideal candidate will thrive in a collaborative atmosphere while fostering community outreach and trust-building activities. This position offers a comprehensive benefits package including health plans and paid time off.

Benefits

Comprehensive health benefits

401(k) with match

16 weeks parental leave

15 days/year vacation

Qualifications

• Minimum five years experience in a healthcare‑focused business.
• Minimum three years direct supervisory experience.
• Experience working in a multidisciplinary setting.
• Experience in an early‑stage startup is strongly preferred.
• Ability to operate a vehicle and hold a valid driver's license.

Responsibilities

• Lead and inspire community teams dedicated to the mission.
• Manage execution of operational and strategic plans.
• Support individual and team performance to OKRs.
• Communicate progress and pain points to internal and external partners.
• Collaborate across multidisciplinary teams to improve service delivery.

Skills

Interpersonal skills

Organizational skills

Project management

Supervisory skills

Flexibility

Community experience

Proficiency with Google Office

Tools

Google Office suite

Slack

Client Relationship Management (CRM) programs

Job description

A healthcare organization in Metro Vancouver is seeking a Manager of Community Operations to oversee community-based teams engaged in supporting individuals with serious mental illness (SMI). The role requires strong leadership, direct supervisory experience, and the ability to adapt strategies within an evolving environment. The ideal candidate will thrive in a collaborative atmosphere while fostering community outreach and trust-building activities. This position offers a comprehensive benefits package including health plans and paid time off.