Manager, Commercial Support Services

Hub International Insurance; Burnaby; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading insurance brokerage in the Metro Vancouver area is seeking a Manager for their Commercial Support Services. This full-time position emphasizes operational and talent management leadership, requiring strong communication and leadership skills. The ideal candidate will coach the team, conduct performance reviews, and enhance client experiences. The role is centrally located in Burnaby with a competitive salary ranging from $90,000 to $120,000 annually.

Benefits

Competitive compensation

Comprehensive tuition financing

Customizable flexible benefits options

Work-life balance initiatives

Employee assistance programs

Qualifications

• Previous operational management experience.
• Strong communication skills both written and verbal.
• Ability to manage time and prioritize tasks effectively.

Responsibilities

• Coach and support the team to achieve performance potential.
• Conduct performance reviews and support employee career development.
• Assist with developing, launching, and implementing consistent practices.

Skills

Forecasting

Cost Management

Negotiation

Analysis Skills

Leadership

Exceptional teamwork

Tools

Hyperion

QlikView

HubSpot

Salesforce

Job description

We are BCs largest insurance broker growing 15% year over year! We offer stability career development opportunities and a strong teamworking environment. Whether youre just starting out in insurance or a seasoned veteran HUB can take you to your next career goal.

We are Proud to Offer

• Competitive compensation
• Comprehensive tuition financing and career-related training and development
• Company matching RRSP contributions
• Customizable flexible benefits options for you and your family
• We promote work-life balance through flexible scheduling and hours
• A progressive employee assistance program through LifeWorks
• Mental and physical wellness initiatives
• HUB Cares : we are a company that gives back and is active in the community

The Opportunity

As a Manager Commercial Support Services in the Commercial Insurance Division you will provide exceptional operational and talent management leadership for the Commercial Support Team. We are seeking a self-motivated individual with a strong attention to detail to join our Burnaby Still Creek location in a Regular Full-Time position

Our Burnaby Still Creek head office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops restaurants and other amenities nearby.

The Responsibilities

• Coach and support the team to achieve their highest performance potential and to deliver excellence in client experience
• Provide training and a positive work environment that attracts retains and motivates talent
• Conduct performance reviews and support employee career development
• Assist with developing launching and implementing consistent practices and procedures for the team
• Support HUBs Commercial guidelines and best practices
• Maintain knowledge of carrier and product changes
• Optimize quality and volume of work
• Conduct regular audits and any corrective action required

The Requirements

• Previous operational management experience
• Enthusiastic people skills
• Exceptional teamwork capabilities
• Strong communication skills both written and verbal
• Leadership driven where you can stay calm under pressure while balancing critical decision-making
• Ability to time manage and prioritize tasks effectively

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers communities & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & Service

Required Experience :

Manager

Key Skills

Forecasting,Hyperion,Cost Management,Construction Estimating,QlikView,Bus Driving,Analysis Skills,HubSpot,Salesforce,Market Research,negotiation,Financial Planning

Employment Type: Full-Time

Experience: years

Vacancy: 1

Monthly Salary Salary : 90000 - 120000