Manager, Commercial Strategy

Four Seasons; Toronto; On-site; CAD 120,000 - 190,000; Full time

Job summary

Four Seasons Hotels and Resorts is seeking a Manager, Commercial Strategy to act as a key advisor to the Commercial Leadership Team. You will translate complex information into clear, actionable insights and help shape and enable the execution of our Commercial Strategy across the organization.

Based in Toronto, you will partner with Finance, Legal and property teams, design governance forums, prepare presentations for the Board and owners, and drive bi‑weekly and quarterly leadership meetings.

Qualifications

• 5+ years progressive experience in consulting, strategy, planning, or change management / transformation initiatives.
• Experience within travel and hospitality a
• Post-secondary degree preferred.

Responsibilities

• Interpret the Enterprise strategy and translate it into a Commercial strategy.
• Develop or facilitate creation of presentations for the Chief Commercial Officer and Commercial Leadership.
• Support the global communication of the commercial strategy to enable effective operationalization.
• Coordinate with teams across Four Seasons to understand, identify and manage dependencies (including Finance, Legal).
• Designs, delivers, and enhances the commercial governance structure and planning governance forums.

Education

Post-secondary degree preferred

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Commercial Strategy

The Manager, Commercial Strategy operates as a key advisor to the Commercial Leadership Team (CLT), translating complex information into clear, actionable insights through strong written and verbal communication. The role is responsible for shaping and enabling the execution of our Commercial Strategy across the organization, combining strategic thinking with disciplined delivery. As a key member of the Commercial Enablement team, the role has two core areas of responsibility:

• Commercial Strategy - Supports the refinement and activation of the Commercial strategy, partnering closely with the Chief Commercial Officer and Commercial Leadership Team. Ensures the strategy is effectively communicated across the organization and with key external stakeholders (e.g. Board, Owners).
• Commercial Operations & Governance - Champions the commercial governance framework by planning and facilitating bi‑weekly and quarterly leadership meetings. Shapes agendas and content to drive strategic decision-making.

What You'll Be Doing

Commercial Strategy

• Works with the Director, Commercial Strategy and Program Delivery to interpret the Enterprise strategy and translate it into a Commercial strategy.
• Supports the development or facilitates creation of presentations for the Chief Commercial Officer (CCO) and Commercial Leadership (CLT) (e.g. Board meetings, owner sessions, property reviews and conferences), ensuring clarity and alignment with strategic priorities.
• Supports the global communication of the commercial strategy to enable effective operationalization (e.g. quarterly town halls, memos).
• Research market trends, industry dynamics, and the evolving luxury landscape, shaping how FS adapts and expands to maintain competitive advantage.
• Key contributor in the development and documentation of annual and quarterly plans/priorities; ensuring alignment with our overall Commercial Strategy.
• Identifies initiatives to improve operational effectiveness, enhancing productivity and impact by making decision processes more effective.
• Coordinates with teams across Four Seasons to understand, identify and manage dependencies (including Finance, Legal, etc.).
• Coordinates key presentations working across the team to develop cohesive materials - including Townhalls, Quarterly Business Reviews, Annual Property Guidance, Ownership/Board documents, Offsites, etc.

Commercial Operations and Governance

• Designs, delivers, and continuously enhances the commercial governance structure and serves the focal point for planning and facilitating governance forums-including bi‑weekly and quarterly leadership meetings.
• Supports the intake, assessment, and prioritization of legal and contract processes. Partners closely with Corporate Legal to ensure timely handling and prioritization of contracts related to external vendors and agencies supporting the Commercial function in line with departmental priorities, while maintaining strict awareness to internal policies and compliance standards.
• Maintains strong alignment with key strategic programs and initiatives, driving the design and operationalization of governance to enable effective execution.
• Highlights success and opportunities in a balanced manner with a continuous-improvement mindset.

What You Bring

• 5+ years progressive experience in consulting, strategy, planning, or change management / transformation initiatives.
• Post-secondary degree preferred.
• Experience within travel and hospitality a