Manager Commercial Services, National Real Estate Group

TD Bank; Vancouver; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD Bank's National Real Estate Group (NREG) within TD Commercial Banking seeks a Senior Manager, Commercial Services to lead Account Managers in structuring credit and managing operations, delivering exceptional client experience and growth.

Reporting to leadership, you will coach teams, manage risk, and drive profitable relationships while upholding credit policies and regulatory standards across the Vancouver market.

Qualifications

• Experience leading a team of Account Managers within commercial banking or lending.
• Ability to structure credit and manage operations within risk policies.
• Knowledge of credit and operational risk frameworks within a bank.

Responsibilities

• Lead Account Managers to meet customer experience targets.
• Resolve customer operations and credit issues to ensure a positive experience.
• Champion use of sales platform to understand customer needs and markets.
• Develop competitive solutions that meet customer needs.
• Set service and control standards aligned to business objectives; monitor results.
• Maintain relationships with internal and external partners for optimal service.
• Stay informed on market conditions and industry knowledge.
• Identify and implement center of influence strategies and referrals.
• Escalate high-risk or high-impact sales matters as senior point of contact.
• Ensure full range of product referrals to maximize profitability and retention.
• Enhance TD Bank brand through network events.
• Contribute to business plan, growth strategies and coaching for the Unit.
• Meet or exceed targets and negotiate profitability based on risk profiles.

Skills

Leadership

Coaching

Relationship management

Credit analysis

Risk management

Team leadership

Pipeline management

Customer service

Job description

Work Location: Vancouver, British Columbia, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The National Real Estate Group (NREG) is a specialized team within TD Commercial Banking focused on providing banking solutions for real estate development and construction projects. Partnering with developers, investors, and real estate professionals, NREG delivers customized financing solutions that support clients throughout the real estate lifecycle. Leveraging deep industry expertise, strong financial acumen, and relationship management excellence, the team delivers a best-in-class client experience while helping clients achieve their business objectives and long-term growth strategies.

This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.

CUSTOMER

• Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience
• Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience
• Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets
• Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs
• Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results
• Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service
• Constantly build knowledge of the market, customers and broader economic factors
• Develop and maintain centre of influence strategies and relationships
• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
• Primary escalation point for significant sales matters/ risk matters / exceptions for Account Managers
• Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
• Enhance TDBG brand by participating in network events

SHAREHOLDER

• Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit
• Build new relationships and deepening existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same
• Meet or exceed business targets for the Unit
• Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
• Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit
• Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile
• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
• Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelines
• Protect the interests of the organization - identify and manage risks, and escalates non-standard, high risk transactions/activities as necessary
• Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct
• Understand changing market conditions and remain knowledgeable of relevant industry