Manager Commercial Services, National Real Estate Group

TD Bank; Delta; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD Bank is seeking a leader for the National Real Estate Group (NREG) within Commercial Banking. The role focuses on delivering tailored financing solutions for real estate development and construction, partnering with developers, investors, and professionals to support lifecycle objectives and growth strategies.

The position emphasizes relationship management, market knowledge, and cross-functional collaboration to achieve business targets while maintaining strong governance and risk controls

Responsibilities

• Lead execution of business customer / partner experience targets by coaching and modelling appropriate behaviour and executing plans to improve customer experience
• Resolve customer operational and credit issues to deliver a positive customer experience
• Champion use of sales platform to understand our customers' needs, industries and markets
• Lead and manage Account Managers in developing creative and competitive solutions that meet customers' needs
• Set service and control standards aligned to business objectives and monitor deliverables and results
• Develop and maintain relationships with internal and external partners to deliver optimal customer service
• Build knowledge of market, customers and broader economic factors
• Identify and respond to changes in the business environment with action plans
• Serve as primary escalation point for significant sales or risk matters
• Identify customer/prospect referral opportunities to internal Bank partners
• Enhance TDBG brand by participating in network events
• Contribute to development and implementation of the business plan, growth strategies and coaching for the Unit
• Build new relationships and deepen existing customer relationships by following BBMR and coach team
• Meet or exceed business targets for the Unit
• Negotiate to maximize profitability of relationships based on risk profile
• Coach team in assessing credit requests to determine risk and make recommendations
• Ensure staff refer full range of products to customers to maximize returns
• Refer to other business partners within TD and respond to referrals
• Ensure staff comply with regulatory guidelines and procedures and attestations
• Protect the interests of the organization by identifying and managing risks
• Ensure staff minimize operational and regulatory risk by complying with Code of Conduct

Job description

Work Location: Vancouver, British Columbia, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The National Real Estate Group (NREG) is a specialized team within TD Commercial Banking focused on providing banking solutions for real estate development and construction projects. Partnering with developers, investors, and real estate professionals, NREG delivers customized financing solutions that support clients throughout the real estate lifecycle. Leveraging deep industry expertise, strong financial acumen, and relationship management excellence, the team delivers a best-in-class client experience while helping clients achieve their business objectives and long-term growth strategies.

Customer

• Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience
• Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience
• Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets
• Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs
• Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results
• Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service
• Constantly build knowledge of the market, customers and broader economic factors
• Develop and maintain centre of influence strategies and relationships
• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
• Primary escalation point for significant sales matters/ risk matters / exceptions for Account Managers
• Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
• Enhance TDBG brand by participating in network events

Shareholder

• Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit
• Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same
• Meet or exceed business targets for the Unit
• Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
• Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit
• Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile
• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
• Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelines
• Protect the interests of the organization - identify and manage risks, and elevate non-standard, high risk transactions/activities as necessary
• Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct
• Understand changing market conditions and remain knowledgeable of relevant i