Manager, Commercial Lines -9925

DGA Careers; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A national insurance recruiting firm is seeking a Manager, Commercial Lines in Calgary, Alberta. This role involves leading a team of insurance professionals, overseeing the placement and management of commercial insurance accounts, and ensuring excellent client service. The ideal candidate will have at least 7 years of commercial insurance experience, strong leadership skills, and a valid insurance license. Competitive compensation is offered.

Qualifications

• Minimum 7 years of commercial insurance experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, mentor, and develop a team of insurance professionals.
• Manage staffing, performance evaluations, and departmental workflows.
• Prepare and submit insurance proposals; negotiate terms with underwriters.
• Ensure high service standards and compliance with regulatory standards.

Skills

Leadership

Communication

Problem-solving

Client relationship management

Education

Commercial insurance experience

Valid provincial insurance license (RIBO or equivalent)

Professional designations (CAIB, CIP, CRM)

Post Secondary Education

Job description

Our client is seeking a dynamic Manager, Commercial Lines to lead the Market Placement & Client Solutions team. In this role, you will oversee the placement and management of commercial and personal insurance accounts, ensuring efficient operations, strong client relationships, and high service standards. You will mentor a team of insurance professionals, collaborate with internal stakeholders, and work directly with underwriters to secure the best solutions for clients.

Key Responsibilities

Team Leadership & Operations

• Lead, mentor, and develop a team of insurance professionals.
• Manage staffing, performance evaluations, schedules, and departmental workflows.
• Ensure efficient account allocation, process improvement, and adherence to policies.
• Conduct team meetings to monitor performance, objectives, and staff development.

Market Placement & Account Management

• Prepare and submit insurance proposals; negotiate terms and coverage with underwriters.
• Maintain client and market relationships, supporting renewals, new business, and midterm changes.
• Provide technical guidance and support to team members on policy coverage, contracts, and complex placements.
• Ensure high service standards, accurate documentation, and timely communication with clients and Account Executives.

Professional & Regulatory Standards

• Maintain compliance with licensing, underwriting, and company policies.
• Promote organizational values, professionalism, and confidentiality.
• Stay current on industry trends, product updates, and regulatory requirements.
• Provide backup support during colleague absences as needed.
• Lead, coach, and develop a high-performing team.
• Manage staffing, workflows, performance, and departmental processes.
• Prepare and submit insurance proposals; negotiate terms and coverage with underwriters.
• Maintain strong client and market relationships, supporting renewals, new business, and midterm changes.
• Provide technical guidance on policy coverage, contracts, and complex placements.
• Ensure accurate documentation, timely communication, and compliance with regulatory standards.
• Promote a positive team culture and act as a backup leader when needed.

Qualifications

• Minimum 7 years of commercial insurance experience.
• Valid provincial insurance license (RIBO or equivalent), with ability to obtain additional licenses as required.
• Professional designations (CAIB, CIP, CRM) are an asset.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Heidi Scott at 587-885-1852 or forward your resume in confidence to heidi.

Education Required

• CIP
• CIP Partial Completion
• FCIP
• FCIP - Partial Completion
• Insurance License Level 1
• Post Secondary Education
• RIBO
• Secondary School Diploma