Manager, Collection Strategy - Tangerine

Tangerine; Toronto; On-site; CAD 69,000 - 87,000; Full time

Job summary

Join a forward-thinking digital bank as a Manager of Collection Strategy, where you will lead a dynamic team to innovate and optimize collection strategies. This role focuses on enhancing customer engagement and maximizing recoveries while ensuring compliance and efficiency. You will leverage data analytics to drive performance and foster a collaborative environment that values inclusivity and growth. With a commitment to empowering employees and a culture that celebrates success, this is an exciting opportunity to make a significant impact in the banking sector.

Benefits

Flexible workspace

Access to online courses

Pension & benefits programs

Inclusive environment

Recognition of success

Qualifications

• Minimum of 2 years’ experience in collections operations or analytics.
• Ability to interpret data and translate insights into strategies.
• Strong skills with reporting tools and data analysis.

Responsibilities

• Lead a team to implement collection strategies and improve customer contact rates.
• Develop data-driven strategies aligned with operational goals.
• Monitor performance using KPIs and refine strategies based on insights.

Skills

Data Analysis

Collections Operations

KPI Tracking

Presentation Skills

Team Collaboration

Innovation Aptitude

Education

Diploma or Degree in Business

Degree in Finance

Degree in Data Analytics

Tools

Debt Manager

CACS

Big Query

SAS

SQL

Looker Studio

Job description

Join to apply for the Manager, Collection Strategy - Tangerine role at Tangerine

Join to apply for the Manager, Collection Strategy - Tangerine role at Tangerine

Requisition ID: 224234

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What You Will Be Doing

As the Manager, Collection Strategy, you will play a key role in the success of Tangerine Collections by developing, optimizing, and implementing collection strategies to maximize recoveries and dollars collected – ensuring alignment with the bank’s credit loss and operational experience targets.

Your focus will be on maximizing the effectiveness of collection activities while ensuring processes are efficient, client-focused, data-driven, and compliant with relevant regulations.

Is this role right for you? In this role, you will:

• Lead a team responsible for implementing collection strategies to improve customer contact rates, dollars collected, and recoveries, while minimizing costs.
• Develop, optimize, and implement data-driven collection strategies – including contact methods (SMS, email, IVR, live calls), agency placements, and outsourcing – aligned with operational goals.
• Leverage analytics to determine tailored strategies based on risk, balance, and delinquency stage.
• Implement changes using champion/challenger methodologies to measure the effectiveness of strategies.
• Monitor collection strategy performance using key performance indicators (KPIs) and continuously refine strategies based on data-driven insights.
• Drive continuous improvements in strategy effectiveness with a focus on incremental profitability.
• Foster an inclusive, collaborative, and high-performance environment, implementing a people strategy that attracts, retains, develops, and motivates your team.
  
  

Skills

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• A diploma or degree in Business, Finance, Data Analytics or a related field
• Minimum of 2 years’ experience in collections operations, analytics or strategy
• Ability to interpret data and translate insights into actionable strategies
• Strong skills with reporting tools, data analysis and KPI tracking
• Ability to present insights and recommendations clearly utilizing presentation software (i.e. PowerPoint)
• Proficiency in Collections Workflow Systems (i.e. Debt Manager, CACS)
• Proficiency in Big Query, SAS, SQL or similar applications
• Proficiency Looker Studio is an asset
• Industry experience in banking is an asset
• Aptitude for innovation and readiness to “roll up sleeves” and do what is necessary to
• deliver on business objectives
• Strong capability to work with cross functional team members and collaborate effectively
• in high pressure environments
  
  

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
• Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
  
  

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Banking

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