Manager, Clinical Operations & Program Services - Langley Memorial Hospital

Fraser Health Authority; City of Langley; On-site; CAD 84,000 - 120,000; Full time

Benefits offered by this job

Vacation benefit

Employer paid benefits

Municipal pension plan

Maternity top-up (87%)

Transit pass subsidy

Job summary

Fraser Health Authority seeks a Full Time, Permanent Clinical Operations Manager for Langley Memorial Hospital to lead one of the busiest Operating Rooms. Lead perioperative services, optimize patient flow, and collaborate with surgeons, anesthesiologists, practice leaders, and site leadership to advance surgical initiatives.

Join a high-performing team focused on quality, safety, and innovation in a growing community hospital.

Qualifications

• Undergraduate degree in health sciences or related field plus seven years’ related experience, including two years in a leadership role

Responsibilities

• Manages resources with operating and capital budgets and action plans.
• Provides leadership to staff and direct supervision to senior nurses.
• Leads recruitment, mentorship, and performance feedback.
• Reviews workplace indicators and sets department objectives and action plans.
• Provides leadership for quality care and identifies risks with action plans.
• Ensures contractual requirements and service contracts are met and complies with standards.

Skills

Leadership

Communication

Budget planning

Project management

Information systems

Education

Undergraduate degree in health sciences or related field

Tools

Information Systems tools

Job description

Salary

The salary range for this position is CAD $60.75 - $87.33 / hour

Job Summary

Looking for your next leadership challenge? Langley Memorial Hospital is seeking a Full Time, Permanent, Clinical Operations Manager to lead one of the busiest and highest-performing Operating Rooms in Fraser Health. This is an opportunity to join a well-established, highly skilled team with a strong culture of collaboration, accountability, and patient-centred care. Our Operating Room consistently delivers excellent performance, with a proven track record of meeting legislated surgical wait-time targets while maintaining a focus on quality, safety, and continuous improvement. As Clinical Operations Manager, you will provide operational leadership for perioperative services, working closely with surgeons, anesthesiologists, professional practice leaders, and site leadership to support surgical access, optimize patient flow, and advance strategic initiatives. You will be part of a team that is committed to innovation, high performance, and delivering exceptional care to the growing Langley community. What makes this opportunity special is the combination of scale, complexity, and support. LMH is a growing community hospital with an expanding surgical program, strong physician partnerships, and a leadership team that genuinely enjoys working together. Our leaders support one another, celebrate successes, and are committed to helping each other grow. This role is ideal for a leader who enjoys a fast-paced environment, values teamwork, and is excited by opportunities to enhance quality, improve access, and shape the future of surgical services. If you are passionate about leading high-performing teams, driving operational excellence, and making a meaningful impact on patient care, we would love to hear from you.

Benefits

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited, to:

• Start earning up to four weeks of vacation in your first year
• Comprehensive 100% employer paid benefits
• Immediate enrollment in a defined municipal pension plan
• 87% maternity top-up
• 50% subsidy on TransLink passes
• Eligibility based on employment status

Detailed Overview

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through the leadership provided to staff, or the management of service contracts with contracted agencies. The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

Responsibilities

• Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
• Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
• Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
• Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
• Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
• Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
• Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners. Coordinates the utilization of shared resources including services, equipment, and space with other departments and/or sites.
• Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.
• Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s), program services(s) or service contracts.
• Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external partners and agencies; ensures compliance of the complaint review and audit process.
• Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach. Identifies emerging best practices and technologies and develops strategies for integration into operations.
• Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.
• Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.
• Participates in the development, implementation and negotiation of essential service contingency plans.
• Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Qualifications

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Excellent oral, written and presentation skills.
• Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
• Ability to plan, prioritize and carry out projects.
• Knowledge of department management processes under collective agreements.
• Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Knowledge of research methodology, practices and techniques.
• Excellent investigative, analytical and problem solving skills.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Knowledge of Information Systems applications, tools and concepts.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care.