Manager, Clinical Operations & Program Services

Fraser Health; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Metro Vancouver is seeking a Relief Full Time – Manager, Clinical Operations and Program Services. You will lead a multi-disciplinary team in delivering high-quality patient care. The ideal candidate has a strong background in clinical management and is passionate about fostering an environment of care excellence. Competitive salary and comprehensive benefits are offered.

Benefits

Comprehensive health benefits

Generous vacation time

Career advancement opportunities

Employee assistance program

Qualifications

• Seven years’ recent related experience with two years in a leadership role.
• Competency in the Fraser Health Leadership Framework.

Responsibilities

• Manage resources through budget development and action plans.
• Lead team to foster safe, quality care.
• Recruit and mentor staff while providing constructive feedback.
• Ensure departmental objectives align with performance indicators.

Skills

Excellent oral and written communication skills

Leadership and team management

Analytical and problem solving skills

Ability to work under pressure

Education

Undergraduate degree in health sciences or related field

Job description

Salary

The salary range for this position is CAD $59.56 - $85.62 / hour.

Job Summary

Are you looking for that job that will allow you to combine your clinical expertise and your proven leadership skills? Do you take responsibility for your own performance and aim to model integrity, resilience, and confidence? If you have answered yes, we want you to keep reading!

We currently have an exciting opportunity for a Relief Full Time – Manager, Clinical Operations and Program Services to join our Mental Health & Substance Use team. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. Bring your expertise, passion to motivate, and inspire others as the catalyst that will shape an environment for service excellence.

Does this sound like an excellent role for you? If so, here are more reasons why you should apply:

Benefits

• Career advancement and growth opportunities
• Comprehensive health benefits including extended health and dental 100% paid by us, that cover you and your whole family
• Health and well-being resources, including an employee and family assistance program
• Generous vacation time: eligible employees can earn up to four (4) weeks of vacation per year, with the possibility of accruing extra time based on your tenure with us
• Access to exclusive staff discounts and perks with various partners including a Transit Incentive Program
• A defined pension plan

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through the leadership provided to staff, or the management of service contracts with contracted agencies. The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

Responsibilities

1. Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
2. Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
3. Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
4. Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
5. Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
6. Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
7. Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners. Coordinates the utilization of shared resources including services, equipment, and space with other departments and/or sites.
8. Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.
9. Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s), program services(s) or service contracts.
10. Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external partners and agencies; ensures compliance of the complaint review and audit process.
11. Co‑ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach. Identifies emerging best practices and technologies and develops strategies for integration into operations.
12. Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.
13. Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.
14. Participates in the development, implementation and negotiation of essential service contingency plans.
15. Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Qualifications

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Excellent oral, written and presentation skills.
• Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
• Ability to plan, prioritize and carry out projects.
• Knowledge of department management processes under collective agreements.
• Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Knowledge of research methodology, practices and techniques.
• Excellent investigative, analytical and problem solving skills.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Knowledge of Information Systems applications, tools and concepts.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People – those we care for and those who care for them – are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Recruitment Scam Warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. We will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.