Manager, Clinical Operations & Program Services

Fraser Health; Surrey; Hybrid; CAD 174,074,000 - 250,236,000; Full time

Benefits offered by this job

Vacation

Benefits

Pension plan

Maternity top-up

TransLink subsidy

Job summary

Join one of British Columbia’s busiest regional hospitals at Surrey Memorial Hospital. As Manager, Clinical Operations – Pediatrics, you’ll provide operational leadership for pediatric inpatient services within a family-centred care model, within Fraser Health’s planetary health framework.

This temporary full-time role is based in Surrey, BC, with an approximate end date of July 1, 2027. Fraser Health offers comprehensive benefits, generous vacation, a municipal pension plan, maternity top-up,

Qualifications

• Excellent oral, written and presentation skills.
• Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous.
• Knowledge of budget planning and preparation principles, concepts and methods.

Responsibilities

• Manages resources through development of operating and capital budgets and action plans.
• Provides leadership to foster engagement, innovation and safe, high-quality care; direct supervision to nurses at higher levels.
• Recruits people and provides leadership and feedback for performance improvement.
• Reviews workplace indicators and establishes department objectives and action plans.
• Coordinates shared resources and liaises with internal and external partners to optimize operations.

Skills

Leadership practices

Education

Undergraduate degree in health sciences

Job description

Salary

The salary range for this position is CAD $60.75 - $87.33 / hour

Job Summary

Join one of British Columbia’s busiest regional hospitals and help shape the future of pediatric care at Surrey Memorial Hospital (SMH). RCH is a major Fraser Health referral site that provides pediatric inpatient services, within a well-established maternal, infant, child and youth program.

As Manager, Clinical Operations – Pediatrics, you will provide operational leadership in a complex and dynamic acute care environment, supporting the delivery of safe, high-quality, patient- and family-centred care. This is a key leadership opportunity for someone who is passionate about empowering teams, advancing clinical excellence, and driving continuous improvement within pediatric services.

This is a temporary full-time position with an approximate end date of July 1st, 2027 located in Surrey, BC.

Why join Fraser Health

• We offer up to 4 weeks of vacation, based on eligibility
• Comprehensive benefits – 100% employer paid
• Immediate enrollment in a defined municipal pension plan
• 87% maternity top‑up
• 50% subsidy on TransLink passes

Role Overview

We are proud of our commitment to planetary health, diversity, and maintaining an inclusive workplace where people thrive.

We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Responsibilities

1. Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
2. Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
3. Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
4. Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
5. Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
6. Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
7. Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners. Coordinates the utilization of shared resources including services, equipment, and space with other departments and/or sites.
8. Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.
9. Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s), program services(s) or service contracts.
10. Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external partners and agencies; ensures compliance of the complaint review and audit process.
11. Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach. Identifies emerging best practices and technologies and develops strategies for integration into operations.
12. Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.
13. Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.
14. Participates in the development, implementation and negotiation of essential service contingency plans.
15. Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Qualifications

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Excellent oral, written and presentation skills.
• Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
• Ability to plan, prioritize and carry out projects.
• Knowledge of department management processes under collective agreements.
• Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Knowledge of research methodology, practices and techniques.
• Excellent investigative, analytical and problem solving skills.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Knowledge of Information Systems applications, tools and concepts.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.