Manager, Clinical Operations

Vancouver Coastal Health; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health services provider in Richmond is seeking a Manager, Clinical Operations. You will provide clinical and operational leadership while enhancing services through collaboration with diverse teams. The ideal candidate has a strong background in clinical leadership and a commitment to supporting equity and inclusion in healthcare. This position offers competitive salary and benefits.

Benefits

Comprehensive health benefits package

Employer-paid training and development opportunities

Wellness supports for employees and families

Award-winning recognition programs

Exclusive discounts for staff

Qualifications

• 7-10 years of clinical and progressive leadership experience.
• Current registration/membership with a recognized professional association.
• Ability to collaborate with internal and external stakeholders.

Responsibilities

• Provide clinical and operational leadership.
• Deliver services through multidisciplinary teams.
• Ensure smooth transition from acute care to community health services.

Skills

Collaboration with stakeholders

Resource utilization analysis

Human resources negotiation

Fostering collaborative relationships

Clinical research development

Education

Baccalaureate (Masters preferred) in a relevant clinical professional area

Tools

Basic computer literacy with word processing

Spreadsheet programs

Computerized patient care information system

Job description

Salary Details

The salary range for this position is CAD $59.59/Hr. - CAD $85.65/Hr.

Job Summary

Come work as a Manager, Clinical Operations with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Manager, Clinical Operations to join the Richmond Lions Manor Direct Long Term Care Team. Apply today to join our team!

As a Manager, Clinical Operations with Vancouver Coastal Health you will:

• Provide clinical and operational leadership to a frontline clinical patient care department or health program that directly supervises, at a minimum, Nurses at the Level 4 or 5 classification/wage rate.
• Responsible for delivering services through multidisciplinary teams in an acute and/or community-based setting.
• Provides leadership and direction for operations management, planning, implementation and evaluation of services and activities related to utilization and risk management, and quality improvement of the clinical program/department.
• Play a critical role addressing the ongoing issues/needs of clients and their families and to ensure a smooth transition from the acute care environment to appropriate community health services.
• Lead an inter-disciplinary team, works as a team player with colleagues and co-workers and in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, education and research within a complex multi-site environment that extends to the community.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Qualifications

Education & Experience

• Baccalaureate (Masters preferred) in a relevant clinical professional area with seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience.
• Current registration/membership with a recognized professional association.
• Basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system required.

Knowledge & Abilities

• Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity‑deserving groups.
• Demonstrated ability to understand available resources for program/department and keeps quality in the forefront of all resource utilization decisions; provides feedback and detailed analysis on budget variances, and makes recommendations for corrective action.
• Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.
• Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff.
• Demonstrated ability to promote development of clinical research opportunities to ensure evidence‑based practice within an interdisciplinary team‑based environment.
• Physical ability to perform the duties of the position.

Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counseling, critical incident and innovative wellness services are available to employees and their immediate families
• Award‑winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity‑deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short‑listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.