Manager, Clinical Operations

Northern Health; Prince George; On-site; CAD 132,000 - 163,000; Full time

Benefits offered by this job

Four weeks of vacation after one year

Moving expenses assistance

Employee referral program

Leadership development opportunities

Indigenous Leave & Community of Practi

Pension plan

Job summary

Northern Health seeks a Manager, Clinical Operations to lead patient-centered care within a defined clinical area in Prince George. You will oversee operations, staffing, utilization, risk management, and quality improvement, guiding teams to deliver high standards of care.

The role emphasizes cultural agility, collaboration with interdisciplinary teams, and developing outcome measures to support Northern Health's strategic direction and Indigenous health initiatives.

Qualifications

• Bachelor's degree in a health-related field.
• A minimum of five (5) years recent, related clinical experience, including two years in a leadership role.
• Or an equivalent combination of education, training, and experience.
• Current registration with the relevant professional college or association preferred.

Responsibilities

• Lead operations, management, utilization, risk management, and quality improvement within the clinical area(s).
• Provide leadership and direction for efficient, effective utilization of resources; guiding activities in line with professional standards.
• Support the goals and strategic direction of Northern Health.

Skills

Cultural Agility

Empathy

Process Orientation

Coalitions/Trust Building

System Transformation

Change Management

Program Development

Negotiation

Education

Bachelor's degree in a health-related field

Job description

Position Summary

Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a champion with management and leadership experience to join our Specialized Services department.

Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Northern Health.

Starting salary will be approximately from $132,169 to $163,073 and will be based on education, training, experience, reporting structure and salaries of similar positions.

Qualifications

• Bachelor's degree in a health-related field.
• A minimum of five (5) years recent, related clinical experience, including two years in a leadership role.
• Or an equivalent combination of education, training, and experience.
• Current registration with the relevant professional college or association preferred.

Skills and Abilities

• Leads Self/Cultural Agility - self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy - fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting.
• Achieves Results/Process Orientation - takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results.
• Develops Coalitions/Building a Trust-Based Relationship - builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture.
• System Transformation/Credible Champion - demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Indigenous people.
• Demonstrated ability to guide individuals and groups while maintaining group cohesion, motivation, commitment, and effectiveness.
• Demonstrated ability to effectively introduce and manage change that is consistent with the vision, purpose, and operating principles of Northern Health.
• Demonstrated ability to plan, develop, implement, manage, and evaluate programs.
• Excellent negotiation skills to relate effectively with clients, medical staff, and members of the interdisciplinary team.
• Ability to define own continuing education needs and maintain competency through reading literature, management workshops, seminars, and available educational offerings.

Where you will be working:

Facility

Additional details about this facility's programs and care environment can be found through University Hospital of Northern British Columbia (UHNBC).

UHNBC is growing, with the new Acute Care Tower estimated to open in winter 2031. This major expansion will bring state-of-the-art care to Northern BC. By joining our team in Prince George now, you'll position yourself to work in one of the most advanced acute care environments in the province. To learn more, visit Let's Talk UHNBC Acute Care Tower.

Community

Information about living, working, and thriving in the area is available through Prince George

More about Northern Health

Northern Health (NH) boasts the most affordable communities in BC to live, work, and play. NH covers an area of nearly 600,000 square kilometres and offers health services in 26 communities, 55 First Nations communities, 11 Métis chartered communities, and Inuit families. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!

Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here's what we provide:

• Benefits for Indigenous Employees: Ceremonial, Cultural, and Spiritual Leave, Access to NH Indigenous Community of Practice.
• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.