Manager (Clinical Events and Data Evaluation), OPSQ

Singapore General Hospital; Outram; On-site; CAD 85,000 - 120,000; Full time

Job summary

A major healthcare institution in Nova Scotia is seeking a Clinical Events and Data Evaluation Manager. This role involves overseeing incident management processes, conducting data analysis, and facilitating comprehensive investigations to improve patient safety. The ideal candidate has significant experience in healthcare and supervisory roles, equipped with strong analytical, communication, and planning skills.

Qualifications

• At least 8 years of relevant experience in the healthcare industry is preferred.
• Prior experience in a supervisory role would be an added advantage.
• Experience in quality, process improvement, data analytics, clinical audit, or patient safety are preferred.

Responsibilities

• Provide oversight and governance for incident management.
• Generate dashboards for tracking incident volumes.
• Facilitate investigations and develop mitigation plans.

Skills

Communication skills

Data analytics

Process improvement

Teamwork

Planning skills

Education

Bachelor’s Degree in Science / Healthcare related

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

Manager (Clinical Events and Data Evaluation), OPSQ

The Clinical Events and Data Evaluation (CEDE) manager plays a pivotal role in transforming how the organisation approaches incident management through having critical oversight of SingHealth Incident Reporting System (IRS). The job responsibilities include:

• Provide oversight and governance to ensure all reported incidents are reviewed and translated into actionable learnings for organisational improvement
• Represent SGH strategically at cluster level by collating feedback from IRS module owners, influencing cluster-led enhancement projects, proactively identifying areas requiring IRS redesign and escalating issues to improve usability and access
• Participate and coordinate User Acceptance Testing (UAT) for system enhancements with Cluster Project Managers and SGH stakeholders to ensure incorporation of considerations.
• Provide technical and administrative support for the IRS, including continuous training, information dissemination, and liaison with departments
• Analyse incident trends and extract learning points to identify problem areas for risk mitigation through comprehensive data evaluation
• Generate dashboards at regular time intervals for tracking incident volumes and patterns to support strategic decision-making
• Provide relevant data points to derive Clinical Quality Indicators (CQIs) for outcome monitoring and performance assessment of patient safety programmes / initiatives
• Fulfill data requests, deliver insights and recommendations based on incident data to inform quality improvement initiatives
• Ensure incidents under CEDE purview are appropriately triaged and reviewed with high-priority incidents escalated to senior management and reported to relevant authorities as per MOH licensing conditions in a timely manner
• Facilitate and guide departments and other institutions (if applicable) to perform necessary investigations, ensuring root causes are identified and comprehensive mitigation plans are developed for high-risk incidents
• Ensure the CEDE team members maintains proficiency and standardization in case management.
• Contribute to efforts enhancing incident reporting through strategic initiatives aimed at improving reporting rates and quality
• Collaborate with the Clinical Risk Management (CRM) department on publicity efforts to promote transparent incident reporting culture
• Improve user access and engagement through system enhancements and user experience improvements
• Educate hospital staff on appropriate incidents for reporting, promoting transparency in incident management processes, and fostering a culture of learning from near-miss events
• Guide Root Cause Analysis (RCA) secretariat in all steps of RCA process. (e.g. providing direction in investigation process, coaching on interviews, reviewing of RCA minutes) and conduct debrief and after-action reviews to ensure effective learning.
• Facilitate, and conduct modular training in RCA workshop.
• Develop and execute change management plans for new initiatives
• Oversee budget planning and resource allocation to support strategic initiatives

Requirements:

• Bachelor’s Degree in Science / Healthcare related
• At least 8 years of relevant experience in a healthcare industry is preferred.
• Prior experience in a supervisory role would be an added advantage.
• Experience in quality, process improvement, data analytics, clinical audit, or patient safety are preferred
• Proficient in Microsoft PowerPoint and Microsoft Excel in data organization, presentation, and data storytelling for high-level reporting
• Excellent communication and planning skills, macro-thinking, and EQ skills to build goodwill with stakeholders
• Team-player, demonstrate team spirit and skills in leading teams
• Ability to handle a fast paced environment and work independently under pressure