Manager, Clinic Services (Operational leader)

CBI Health; Edmonton; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Continuous learning and leadership development opportunities

Comprehensive health benefits

Pension plan eligibility after one year

Job summary

CBI Health is looking for a Manager, Clinic Services in Edmonton North West. The role involves creating a clinic environment reflecting CBI Health's values, leading team engagement, and ensuring operational excellence. The manager will contribute to business growth while supporting a high-performing team.

This full-time opportunity demands strong leadership and communication skills, along with experience in a clinic or rehabilitation setting. CBI Health offers competitive compensation and continuous growth opportunities.

Qualifications

• Experience in a private clinic or rehabilitation setting.
• Proven ability to lead, coach, and develop team members.
• Results-oriented and adaptable, with strong decision-making skills.

Responsibilities

• Lead the clinic in delivering outstanding client experience.
• Support onboarding of clinical and non-clinical team members.
• Drive service excellence by ensuring consistent service delivery.

Skills

Organizational skills

Communication skills

Multitasking skills

Leadership

Coaching

Education

Post-secondary education or equivalent industry experience

Job description

Manager, Clinic Services (Operational Leader) – Edmonton North West

Employment Status: This is a full-time opportunity for an experienced operational leader.

The Manager of Clinic Services, reporting to the Area Director, is responsible for creating a clinic environment that reflects CBI Health’s purpose, values, and client promise. This role plays a key part in developing team members through coaching, mentoring, and engagement, while also building strong community partnerships that support business growth.

The Manager, Clinic Services, leads the clinic in delivering an outstanding client experience, ensuring operational excellence, and achieving strong business outcomes.

Take a look at what you’ll do each day:

• Foster and support clinic team engagement with local physicians and funders (WCB, Auto Insurance Adjusters, LTD), while building and nurturing referral relationships


• Provide input into clinic business decisions, service delivery models, and team development aligned with strategic goals


• Coach, mentor, develop, and performance manage team members through consistent performance review processes


• Support onboarding of clinical and non-clinical team members to build a high-performing team


• Contribute to client experience and business initiatives across the clinic and local area


• Set and deliver on clinic goals aligned with strategic priorities


• Lead the administrative team in schedule management to ensure timely access to services


• Provide strong leadership that fosters engagement and attracts high-performing talent


• Drive service excellence by ensuring consistent service delivery standards and access to care
  
• Organize resources, solve problems, and make informed decisions independently and collaboratively


• Deliver a personalized client experience through effective scheduling, strong client interactions, and proactive problem-solving

Here’s What You’ll Need To Be Successful

• Post-secondary education or equivalent industry experience


• Experience in a private clinic or rehabilitation setting


• Strong organizational, communication, and multitasking skills


• Proven ability to lead, coach, and develop team members


• Results-oriented, adaptable, and able to work independently


• Commitment to ongoing professional development

What CBI Health Can Offer You

We are proud of our supportive environment, strong leadership, and collaborative teams. We offer ongoing training, mentoring, and opportunities for growth and advancement.

Total Rewards Include

• Continuous learning and leadership development opportunities


• Training and mentoring from a national network of experts


• Competitive compensation with comprehensive benefits (health, dental, vision fully employer-paid)


• Eligibility to participate in the organization’s pension plan after completing one year of employment


• Strong administrative support

About Us

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.