Manager, Client Services

Government of Manitoba; Winnipeg; On-site; CAD 2,000 - 4,000; Full time

Job summary

A provincial government in Manitoba is seeking an Administrative Officer 4 to deliver programs and oversee the Intake Unit. The role requires a post-secondary degree in Labour Studies or Law, extensive experience in labour legislation enforcement, and supervising professional staff. Excellent communication and organizational skills are essential. This full-time position offers a competitive salary and requires travel throughout the province.

Qualifications

• Post-secondary degree in Labour Studies, Law, or law enforcement certification.
• Extensive experience in the interpretation and enforcement of labour legislation.
• Experience supervising staff and managing quality of work.
• Ability to develop and maintain strong working relationships.

Responsibilities

• Responsible for effective delivery of programs in the Intake Unit.
• Supervise professional staff in investigating complaints.
• Participate in decisions regarding divisional and fiscal management.

Skills

Interpretation and enforcement of labour legislation

Conducting investigations

Supervising staff

Verbal communication skills

Written communication skills

Organizational skills

Decision-making skills

Problem-solving skills

Political acumen

Education

Post-secondary degree in Labour Studies or Law

Job description

Administrative Officer 4 (XO4)

Term: Full-time, January 1, 2026 - January 1, 2027 (possible regular).

Location: Winnipeg, MB.

Salary: $2,868.83 - $3,696.78 bi-weekly.

Closing Date: November 20, 2025.

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drive a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities). Employment equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. Preference may be given to internal applicants.

Conditions of Employment

• Must be legally entitled to work in Canada.
• Must provide and maintain a satisfactory Criminal Record Check.
• Must be able to travel throughout the province to worksites by ground, water or air, which may require overnight stays.

Qualifications

Essential

• Post‑secondary degree in Labour Studies, Law, and/or certification from a recognized law enforcement training academy (such as Northwest Academy) with experience in the technical application of law enforcement focused on investigations according to rules of natural justice and procedural fairness. An equivalent combination of education, training and experience may be considered.
• Extensive experience in the interpretation and enforcement of labour legislation such as Employment Standards, Canada Labour Code, Labour Relations and Workplace Safety and Health.
• Extensive experience conducting investigations and/or assessing complaints in a regulatory environment.
• Experience supervising staff, including training, mentoring and managing quality of work performed.
• Interpersonal skills with the ability to develop and maintain strong working relationships with staff, internal and external stakeholders.
• Effective verbal communication skills and the ability to articulate ideas concisely and effectively.
• Effective written communication skills with the ability to prepare correspondence, reports, and other material.
• Strong organizational skills with the ability to manage multiple or competing priorities within tight time frames.
• Strong decision‑making and problem‑solving skills.
• Ability to work independently.
• Political acumen and the ability to manage confidential and politically sensitive information appropriately.

Duties

The Manager of Client Services is responsible for the effective delivery of programs and services pertaining to the Intake Unit. This includes day-to-day supervision of professional staff in the discharge of the Employment Standards’ mandate to investigate complaints and ensure compliance with legislation under the Branch’s administration. The services promote fair and equitable treatment in Manitoba workplaces, with significant impact on provincial employees, businesses and the general public. As a member of the Management team, the Manager of Client Services participates in decisions regarding divisional and fiscal management and program planning consistent with the mission and vision of the organization.

Apply to:

Advertisement # 44710

600-330 Portage Avenue, Winnipeg, MB, R3C 0C4

Phone: [phone] | Fax: [phone] | Email: [e-mail]

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resume and/or application must clearly indicate how you meet the qualifications.

Applicants are advised that only those selected for further consideration will be contacted. This competition is for a represented position and may be grieved by internal represented applicants. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.