Manager, Client Service

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a Client Manager in Toronto, Canada. In this role, you will be accountable for enhancing client engagement and satisfaction, managing day-to-day operations, and supporting clients' needs through RBC technology. Ideal candidates will have significant experience in financial services and exceptional communication skills. This position offers a comprehensive Total Rewards Program, competitive compensation, and opportunities for professional growth.

Benefits

Comprehensive Total Rewards Program including bonuses

Leaders who support your development

Flexible work/life balance options

Qualifications

• 3-6+ years of progressive financial services experience.
• 3 years + direct servicing experience with Canadian custody or fund clients.
• Excellent communication skills (oral, written and non-verbal).
• Ability to support, negotiate, collaborate and bring people together.

Responsibilities

• Responsible for day to day Client support and Client experience.
• Support increased use of RBC technology by clients.
• Act as primary operational lead for clients.
• Liaise with clients on RBCIS initiatives and projects.

Skills

Active Learning

Adaptability

Communication

Customer Service

Decision Making

Group Problem Solving

Interpersonal Relationship Management

Operational Delivery

Product Services

Time Management

Education

Degree qualified (Commerce, Economics, Business)

Job description

Job Description

What is the opportunity?

Client Management is accountable for the overall client experience and satisfaction with RBCIS, ensuring that what we deliver and how we deliver it aligns with or exceeds their expectations. The role brings technical and working knowledge of all client activities and touch points across both organizations (client and RBCIS).

The Client Manager will primarily lead the client engagement for our fund manager and related investment counsellor (HNW) segments.

What will you do?

• Responsible for day to day Client support and Client experience, fostering simplification to the operating model
• Support increased use of RBC technology by clients for self-serve options to meet their business objectives and improve our efficiency.
• Act as primary day to day operational lead for clients with overall accountability for operational delivery and service support. This includes the management of the escalations, collection of document, coordinating new accounts and services
• Work with the wider Operations Line functions to provide insight and direction on day to day service matters and client requirements across geographies and functions
• Liaise with clients on RBCIS initiatives, projects and change management
• Work with Client Representative and Relationship Manager to ensure positive client experiences while ensuring all policies and procedures are followed to reduce risk to RBCIS

What do you need to succeed?

Must-have

• 3-6+ years of progressive financial services experience
• 3 years + direct servicing experience with Canadian custody or fund clients
• Excellent communication skills (oral, written and non-verbal)
• Ability to support, negotiate, collaborate and bring people together

Nice to have

• Experience with RBCIS service offerings
• Experience in the Canadian Fund and/or Investment Counsellor segment
• Good working knowledge of RBCIS system infrastructure
• Knowledge of Canadian pension plan regulations and fiduciary responsibilities
• Degree qualified (Commerce, Economics, Business)

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management

Additional Job Details

• Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-11-14
• Application Deadline: 2025-11-28

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.